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Experience actively using Microsoft SQL Server or other database platforms. Experience using PowerBI or other visualization tools Experience translating marketing campaign specification into list specifications (inclusion, exclusion, deduping). Demonstrated experience in data manipulation and transformation Experience using Excel for compiling and manipulating data. Understanding of different file formats (text, CSV, etc.) and accessing data in relational database platforms required. 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Experience with SSMS preferred Proficient in Microsoft Office tools, specifically Excel Experience with data visualization tools (PowerBI preferred or Tableau) Prior experience in an Agile environment is a plus Strong communication and presentation skills required, both written and verbal.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/22059996", "isPrivate": false}, {"id": 21931690, "name": "Automotive Service Technician/Adjuster - Chesterfield, MO", "location": "Chesterfield, MO", "locations": ["Chesterfield, MO"], "hot": 0, "department": "Customer Experience", "business_unit": "Claims Generalist (P&C)", "t_update": 1713383056, "t_create": 1713383056, "ats_job_id": "d9796336-5d82-47f2-835b-8ca6e93f167b", "display_job_id": "d9796336-5d82-47f2-835b-8ca6e93f167b", "type": "ATS", "id_locale": "8970903649401312040-en", "job_description": "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Does the idea of using your knowledge and problem-solving skills to help customers excite you? Are you looking to gain experience and a unique insight into the insurance field? The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster to work out of their Chesterfield, MO Office! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com. In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. Responsibilities: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. Authorize claims and answer a high volume of inbound calls. Process and complete all paperwork according to established procedures. Other Job Duties as assigned. Qualifications: Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor. Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution. Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment. Minimum of a high school diploma Abilities: Excellent communication skills: must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required: Make decisions based on the contract language for each series that is in force. Must be able to use good judgment and provided the contract benefits that apply on all claims. Shift Availability- Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks. Protective's targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. This is an in-office position in our Chesterfield Office located at 14755 N. Outer 40 Rd., Chesterfield, MO 63017. All candidates must pass a background check to include drug screen. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. 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Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Does the idea of using your automotive knowledge and problem-solving skills to help customers outside of the shop environment excite you? Are you looking to gain experience and a unique insight into the insurance field? The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster to work out of their Birmingham, AL Office! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com. In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. Responsibilities: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. Authorize claims and answer a high volume of inbound calls. Process and complete all paperwork according to established procedures. Other Job Duties as assigned. Qualifications: Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor. Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution. Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment. Minimum of a high school diploma Abilities: Excellent communication skills: must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required: Make decisions based on the contract language for each series that is in force. Must be able to use good judgment and provided the contract benefits that apply on all claims. Shift Availability- Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks Protective's targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. This is an in-office position in our Birmingham, AL office All candidates must pass a background check to include drug screen. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. 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Our Specialists utilize a variety of software tools to navigate contract information, research and review products, and communicate effective solutions in a fast-paced, team-oriented environment. Retirement Customer Support Specialists are responsible for accurately documenting and resolving requests for account information and updates. This individual understands the digital customer experience and educates customers about easier and more efficient ways they can resolve future requests. Responsible for accurately and efficiently taking and processing allocation change instructions within our variable products. Consistently meets or exceeds established individual and team metric goals. 1+ years customer service required; contact center experience preferred High school diploma/equivalent required An Associate's or Bachelor's degree preferred Financial Services experience (including Life Insurance, Annuities, Banking, Group Retirement, etc.) preferred Annuity industry knowledge and experience a plus Proficiency in a Windows based environment (Office 365 & Microsoft Teams) required Strong client focused and managed-money mindset required HOURS: Must be flexible between 7:30a-5p CST Monday - Friday. Actual shift times once in production are based on business needs and may vary between 7:30a-5p CST. This position requires that you attend the training as scheduled -- training schedule for this position will be from 8:00a-4:30p CST. This is position will be onsite to start, then hybrid after training (in office 3 days a week and remote/work-from-home 2 days), but can potentially lead to remote Full-Time. Decision-Making & Problem-Solving skills - Able to intake information from multiple sources to evaluate problems and potential solutions. Understands how to use resources and job aids to follow documented procedures and processes. Has an awareness of financial risks when making processing decisions. Ability to mitigate fraud risks when performing account verification. Communication skills -- Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong emotional intelligence and organizational skills as well as the ability to tailor communication style to match the caller. High Aptitude for Learning - Embraces change and will take on the challenge of learning new information, systems, products, and procedures. Enjoys learning and seeks out training to further develop knowledge and understanding. Dependability - Meets attendance and punctuality requirements.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/21832810", "isPrivate": false}, {"id": 21783056, "name": "Senior Internal Wholesaler - Concourse Financial", "location": "Covington, KY", "locations": ["Covington, KY"], "hot": 0, "department": "Sales/Concourse Financial", "business_unit": "Internal Sales", "t_update": 1713010847, "t_create": 1712848745, "ats_job_id": "42d4109f-458f-4fe5-8408-1f05868dbfbd", "display_job_id": "329", "type": "ATS", "id_locale": "329-en", "job_description": "Make & receive sales calls on a daily basis to strengthen relationships and find sales opportunities. Make prospecting calls and pass qualified leads along to RVP(s) to drive new producers. Maintain existing relationships to drive repeat business. Provide product education to Edward Jones branches as an expert on their available insurance products & processes. Stay up to date on industry trends, regulations, and competitive landscape in the insurance market. Create sales opportunities and execute thoughtful follow-up to move these through the sales pipeline. Work closely with the RVP(s) to develop and execute a strategic business plan to maximize territory sales growth. Utilize Concourse systems & databases to record and maintain all sales activity. Bachelor's degree preferred or equivalent work experience. SIE, Series 6, Series 63, and Life/health licenses (can be obtained within first six months in the role). Minimum three years' experience in insurance sales. Strong understanding of insurance products, industry regulations and market dynamics Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and concise manner. Proven track record of achieving sales targets and driving revenue growth. Ability to work independently and collaboratively, in a fast paced, team-oriented environment. 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Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately. Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary. Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction. Provide accurate and up-to-date information about products, services, policies, and procedures. Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions. Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards. Recommend opportunities for improvement of our customer service processes and interactions. Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities. Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently. Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated. Excellent communication skills, both written and verbal, with a professional and friendly demeanor. Previous customer service experience in an inbound call center or similar environment is strongly preferred. Experience using various modern computer systems, software applications, and communication tools. Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations. High school diploma or equivalent; some college education preferred. Flexibility to work in shifts, including evenings, weekends, and holidays, as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/21781505", "isPrivate": false}, {"id": 21715754, "name": "Customer Experience Advocate", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Contact Center (Life)", "t_update": 1713896614, "t_create": 1712583615, "ats_job_id": "d34913ec-e154-498d-b58b-17cd40c081f3", "display_job_id": "338", "type": "ATS", "id_locale": "338-en", "job_description": "High school diploma or equivalent required. Prior customer service experience required (minimum 12 months) Inbound Call Center experience preferred. Ability to meet minimum department standards related to call times and customer satisfaction. PC experience with knowledge of Microsoft Office required. Aptitude to learn our technology and balance using multiple systems simultaneously. Confidence in handling conflict resolution and in leading difficult conversations. Strong organizational and prioritization skills Technology Skills - Skilled in the use of computers, telephones, and headsets. Adapts to new technology, keeps abreast of changes, learns new programs quickly, and can work with multiple computer systems effectively and efficiently in a fast-paced environment. Ability to troubleshoot minor technical issues and can effectively communicate equipment/system needs with a technical support team or manager. Communication Skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong human relations and organizational skills as well as the ability to handle confidential or sensitive information with discretion. Dependability -Meets attendance/punctuality requirements. Adaptability - Is able to complete all company required, job specific, and departmental training. Embraces change, sets personal standards to align with or exceed departmental expectations, and stays focused under pressure. 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