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At least 2-3 years of technical school training or equivalent work experience in a related field required. Minimum of 6 years' experience in a 24x7x365 mainframe production or network operations systems environment. Mainframe print experience is a plus. Ability to work various hours, shifts, holidays and overtime as required. Minimum of 3-4 years of professional, technical, or customer support experience in a corporate environment supporting at least 1000 users. Projects a positive attitude. Accepts change in a productive manner and contributes to efficient implementation. Demonstrated effective time management skills. Strong attention to detail and ability to multi-task. Strong interpersonal skills. Strong oral and written communications skills. Strong customer service skills. Flexible and reliable. Strong customer service orientation and desire to embrace technology as a means of improving service. Must be a team player. 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Consistently meets or exceeds established individual and team metric goals. 1+ years customer service required; contact center experience preferred High school diploma/equivalent required An Associate's or Bachelor's degree preferred Financial Services experience (including Life Insurance, Annuities, Banking, Group Retirement, etc.) preferred Annuity industry knowledge and experience a plus Proficiency in a Windows based environment (Office 365 & Microsoft Teams) required Strong client focused and managed-money mindset required HOURS: Must be flexible between 7:30a-5p CST Monday - Friday. Actual shift times once in production are based on business needs and may vary between 7:30a-5p CST. This position requires that you attend the training as scheduled -- training schedule for this position will be from 8:00a-4:30p CST. This is position will be onsite to start, then hybrid after training (in office 3 days a week and remote/work-from-home 2 days), but can potentially lead to remote Full-Time. Decision-Making & Problem-Solving skills - Able to intake information from multiple sources to evaluate problems and potential solutions. Understands how to use resources and job aids to follow documented procedures and processes. Has an awareness of financial risks when making processing decisions. Ability to mitigate fraud risks when performing account verification. Communication skills -- Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong emotional intelligence and organizational skills as well as the ability to tailor communication style to match the caller. High Aptitude for Learning - Embraces change and will take on the challenge of learning new information, systems, products, and procedures. 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Effectively communicate with internal business partners to understand facts and circumstances surrounding potential fraud, AML/suspicious transaction activity, and identity theft. Manage anti-fraud plan and update leadership on reportable/material matters. Partner with claims, underwriting, new business, service and other areas to identify training opportunities and provide guidance for internal controls to mitigate fraud risks. Identify and report on potential internal/external trends and emerging issues. Monitor new laws, regulations and rules impactful to the company's AML, antifraud and ID theft prevention programs. Interact with industry peers, law enforcement and regulators to share and gather investigative information and trends to keep our company's leadership aware of emerging risks. College degree (law degree and/or previous law enforcement experience a plus). 5 years of experience working as a leader in a special investigative or AML unit in an insurance company or financial institution. Or substantive experience in conducting investigations in law enforcement, particularly as a leader of investigations. Certified Fraud Examiner, Certified Anti-Money Laundering Specialist, or ability to acquire designation(s) after hire. Experience with life insurance and annuity products is a plus. Strong interviewing and communication (written and verbal) skills. Critical thinking and analytic skills. Strong computer research skills and investigative skills. Ability to work effectively with people in all levels/areas of the organization. Self-starter but able to partner with others in a team environment. Must have the ability to handle pressure and prioritize multiple competing projects. 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Experience actively using Microsoft SQL Server or other database platforms. Experience using PowerBI or other visualization tools Experience translating marketing campaign specification into list specifications (inclusion, exclusion, deduping). Demonstrated experience in data manipulation and transformation Experience using Excel for compiling and manipulating data. Understanding of different file formats (text, CSV, etc.) and accessing data in relational database platforms required. 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Must understand systems and processes in order to follow procedure and information flows. Strong organization and time-management skills to accomplish all tasks in established deadlines Ability to take ownership of, develop, and complete complex, multifaceted projects Must be able effectively to handle multiple projects simultaneously in a deadline-driven environment Ability to work independently and as part of a team taking on new responsibilities with a high level of importance Ability to work with minimal up-front guidance and take ownership of work product Ability to work closely with all Investment Accounting managers and teams (Securities, Derivatives, and Mortgage Loans) - prior experience a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/22060225", "isPrivate": false}, {"id": 22059996, "name": "SQL Reporting Analyst (Hybrid)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Finance", "business_unit": "Financial Operations", "t_update": 1713990649, "t_create": 1713990507, "ats_job_id": "d7627c95-9186-4f2a-9f36-3b28a4b9331a", "display_job_id": "d7627c95-9186-4f2a-9f36-3b28a4b9331a", "type": "ATS", "id_locale": "1440823818952970885-en", "job_description": "The SQL Reporting Analyst will be responsible for job functions including but not limited to the following: Gather, review, and analyze business data, including KPIs, and other key metrics using data analytics tools. Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions Provide performance feedback with leadership regarding metrics Generate and provide reports through PowerBI and SSRS understanding value add and how the consumer plans to use the data. Helps with integration and implementation new technologies Resourcefulness and ability to devise creative solutions to problems Use data modelling techniques to identify ways in which an organization can operate more effectively Thrive as a team player in a fast paced, change oriented environment Other duties as required by manager Bachelor's degree required Strong analytical skills, being data curious, and attention to detail required Minimum 3 years of relevant experience Advanced Excel Skills Working Knowledge & Experience with SQL VBA is a plus Ability to story tell trends and connect dots through analysis by department and cross-departmental. Experience with SSMS preferred Proficient in Microsoft Office tools, specifically Excel Experience with data visualization tools (PowerBI preferred or Tableau) Prior experience in an Agile environment is a plus Strong communication and presentation skills required, both written and verbal.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/22059996", "isPrivate": false}, {"id": 21931690, "name": "Automotive Service Technician/Adjuster - Chesterfield, MO", "location": "Chesterfield, MO", "locations": ["Chesterfield, MO"], "hot": 0, "department": "Customer Experience", "business_unit": "Claims Generalist (P&C)", "t_update": 1713383056, "t_create": 1713383056, "ats_job_id": "d9796336-5d82-47f2-835b-8ca6e93f167b", "display_job_id": "d9796336-5d82-47f2-835b-8ca6e93f167b", "type": "ATS", "id_locale": "8970903649401312040-en", "job_description": "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Does the idea of using your knowledge and problem-solving skills to help customers excite you? Are you looking to gain experience and a unique insight into the insurance field? The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster to work out of their Chesterfield, MO Office! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com. In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. Responsibilities: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. Authorize claims and answer a high volume of inbound calls. Process and complete all paperwork according to established procedures. Other Job Duties as assigned. Qualifications: Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor. Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution. Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment. Minimum of a high school diploma Abilities: Excellent communication skills: must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required: Make decisions based on the contract language for each series that is in force. Must be able to use good judgment and provided the contract benefits that apply on all claims. Shift Availability- Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks. Protective's targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. This is an in-office position in our Chesterfield Office located at 14755 N. Outer 40 Rd., Chesterfield, MO 63017. All candidates must pass a background check to include drug screen. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/21931690", "isPrivate": false}, {"id": 21931688, "name": "Automotive Service Technician/Adjuster - Birmingham AL", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Claims Generalist (P&C)", "t_update": 1713383002, "t_create": 1713383002, "ats_job_id": "21aa22c3-2a0f-445a-aa20-7552b1a4e36b", "display_job_id": "21aa22c3-2a0f-445a-aa20-7552b1a4e36b", "type": "ATS", "id_locale": "2095731760066624369-en", "job_description": "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Does the idea of using your automotive knowledge and problem-solving skills to help customers outside of the shop environment excite you? Are you looking to gain experience and a unique insight into the insurance field? The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster to work out of their Birmingham, AL Office! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com. In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service. Responsibilities: Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage. Authorize claims and answer a high volume of inbound calls. Process and complete all paperwork according to established procedures. Other Job Duties as assigned. Qualifications: Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor. Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution. Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment. Minimum of a high school diploma Abilities: Excellent communication skills: must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers. Analytical ability required: Make decisions based on the contract language for each series that is in force. Must be able to use good judgment and provided the contract benefits that apply on all claims. Shift Availability- Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks Protective's targeted salary range for this position is $50,000-$55,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. This is an in-office position in our Birmingham, AL office All candidates must pass a background check to include drug screen. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce. Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. 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