Careers at Protective

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Embraces and articulates a bold vision with conviction and remains open to consider new information. Inspires team to operate with a customer-focused mindset. Thinks independently, exercises courage to challenge appropriately, and fully commits to final decision. Evaluates team goals for relevance and accuracy. Creates or adopts mechanisms to identify opportunities to improve the customer experience and eliminate process waste. Conducts effective root cause analysis of gaps. Creates and executes action plans that result in achieving established goals related to quality, culture, and cost. Thinks holistically about business impact when making decisions. Promotes team understanding of trade-offs, downstream impact, and prioritization within decision-making. Leverages reporting to understand individual team member performance related to production and quality metrics. Exhibits genuine curiosity to identify the intent and motivation behind actions. Recognizes, rewards, coaches, and manages performance of team members appropriately. Demonstrates capacity to navigate difficult conversations. Effectively coordinates with other departments and promotes community learning. Assume complete ownership of the customer and employee experience until a more appropriate resource is available to lead. Minimum 2 years of Operations Management experience Prior call center experience strongly preferred Life insurance operations experience desired High school diploma or equivalent required -- Bachelor's degree a plus. Must be able to create and support a positive, inclusive, and customer-focused team environment Ability to effectively lead, mentor, and develop a high-performing team Ability to communicate effectively both verbally and in writing Ability to build and maintain relationships with varying temperaments and personalities at all levels Must be able to set challenging but realistic performance expectations and take responsibility for the actions and results of the department Must possess strong quantitative and qualitative analytical skills Must be proactive in leveraging data to develop action plans Ability to use independent judgment and/or resourcefulness to make effective decisions Must be solution-oriented, optimistic, and believe any outcome to be possible Seeks understanding, challenges appropriately, and ultimately commits to supporting the final decision Ability to navigate ambiguity in a fast-paced environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/19452519", "isPrivate": false}, {"id": 19416842, "name": "2024 Summer Internship - ESS Knowledge Analytics", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Internships", "business_unit": "Summer Intern", "t_update": 1701370214, "t_create": 1701370214, "ats_job_id": "48aaa67b-ce13-4e2b-a5e6-2108de82eefb", "display_job_id": "48aaa67b-ce13-4e2b-a5e6-2108de82eefb", "type": "ATS", "id_locale": "3562744409180391070-en", "job_description": "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. Protective Summer Intern Program Overview Are you driven to succeed and willing to be flexible in order to grow? Are you looking for the opportunity to utilize your classroom knowledge in a hands-on, business setting? Do you seek opportunities to develop and learn new skills? If your answer to these questions is \u201cyes,\u201d then you could be a fit for Protective's Summer Internship Program! Our Internship Program is a 10-week program that provides high-performing college students with paid, hands-on experience, mentoring and insight into our business operations. Interns will have the opportunity to collaborate with business leaders to develop and execute solutions to real business problems. In addition to gaining meaningful work experience, interns will have the opportunity to participate in various community and professional development events. Protective Life has been recognized by Forbes as one of America's Best Midsize Employers. The Protective Summer Internship program begins in late-May. Internships are available at our corporate office in Birmingham, AL and are scheduled for 40 hours a week. All of our internship opportunities are paid at $20/hour. Knowledge Analytics Overview This intern will provide support to our Customer Experience - Talent Development team by completing projects related to database and knowledge management. Our ideal candidate will be interested in a long-term career in Insurance and/or Business Operations. Day to Day Responsibilities Work to identify opportunities to improve our existing knowledge management offerings. Interpret generated usage reports across business areas to uncover actionable trends. Incorporate business feedback and assist in meeting evolving business demands related to knowledge management. Research available knowledge management tools utilized by Protective, comparing proficiencies and weaknesses of each offering. Assist in standing up knowledge management tools or functions as needed. Student Critria College student pursuing an undergraduate degree with a minimum 3.0 overall GPA; Juniors and Seniors preferred OR graduate student pursuing a master's degree with a minimum of 3.0 overall GPA Pursuing a four-year degree in concentrations including, but not limited to business management, communications, accounting, business administration and marketing. Basic Data Analytics and Data Visualization skills. Strong written and verbal communications skills Ability to learn new technology quickly Familiar with Microsoft Office Suite (Excel, PowerPoint and Word) Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. 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Builds the content anatomy of integrated initiatives based on business goals, including campaign hierarchies and their related programs/offers/tactics, funnel stages, and message hierarchies. Collaborates with other functional leaders to support resourcing and workflow needs to establish content creation efficiency with internal and external teams Indirectly influences a creative and digital team to carry out the vision and strategy. Audits and/or signs off on work to ensure flawless execution of the brand and content strategy. Collaborates and works with a variety of stakeholders and incorporates opinions and thoughts without losing the key theme. Understands and communicates technical subjects clearly, concisely, and engagingly. Collaborates with IM planners, UX content strategists, and analytics partners to understand marketing performance and adapt messaging and channels, based on performance metrics. Follows the marketing process to meet legal, compliance, and internal audit standards. 10+ years of content marketing strategy experience, with a bachelor's degree in marketing, journalism or communications or related field Proven track record as an innovative and collaborative content marketing strategist - with a background in content B2B marketing (specifically financial services, and ideally in life and annuities), copywriting, or journalism Strong analytical skills, ability to manage multiple projects, and enthusiasm for data-driven marketing Ability to manage tight deadlines and hold team members to deadlines High-level thinker who also has a penchant for keeping track of details Ability to build strong working relationships across all levels of the organization Excellent written communication and presentation skills Experience in influencing, mentoring, and coaching a team of creative professionals Excellent judgment and creative problem-solving skills, including negotiation and conflict-resolution skills Excellent and persuasive communicator", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/19385103", "isPrivate": false}, {"id": 19381790, "name": "Senior Director, Inside Sales - APD", "location": "Work From Home", "locations": ["Work From Home"], "hot": 0, "department": "Sales / Asset Protection", "business_unit": "Internal Sales", "t_update": 1701209581, "t_create": 1701209581, "ats_job_id": "cd798f38-2e22-48d0-b9e4-d6365d345d46", "display_job_id": "cd798f38-2e22-48d0-b9e4-d6365d345d46", "type": "ATS", "id_locale": "4194230670601031431-en", "job_description": "The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most. In this role, you will lead teams that are responsible for providing excellent service and complementing the Field Sales teams. You will be responsible for leading the leaders of your teams to set and achieve objectives and partnering with leaders of other teams across the company to make your teams successful. You will need to demonstrate excellent problem-solving skills and the ability to operationalize solutions. You will be responsible for developing and executing on long-term, scalable plans to execute on our distribution strategy and ensure your teams provide stable service levels, add value, and integrate acquisitions effectively. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans. Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities. We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent. 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Delegate lower complexity BRs across servicing analysts. Assist/train Servicing Analysts as needed in all aspects of research/analysis/structure. Retain and work complex Requests. Negotiate request elements to assure PL position improves or at a minimum remains equivalent. Guide all Borrower Requests through the formal approval and legal documentation/closing stage. 20%      Complex conditional/future loan servicing elements: Review weekly Finance & Investment Committee sheets for customized loan level servicing (future conditional events, specialized tracking, customized items outside standard system operation). Confirm formal Loan Commitment itemizes these elements and the NLS source document properly addresses each. Assure ML Servicing Ops manager understands and structures appropriate tracking controls to address each element. Lead ad-hoc risk projects (portfolio segment stress-testing; specific property type research/analysis; specific market trend development summaries and similar). Prepare and present results of these projects to management. Train both Servicing and Production Analysts in research techniques as applicable. 10%       Special Servicing assistance: provide the Special Servicing unit with technical organizational/process support when back-up is required. Special Servicing direct focus is protecting the PL balance sheet from impact when negative CRE loan issues arise. Such issues are frequently in-the-moment events, often resulting in adverse impact to routine organizational and/or process elements across other areas of the Special Servicing loan portfolio. Significant technical knowledge is required to back-up Special Servicing when those in-the-moment events occur. Extensive knowledge of risk management aspects of commercial real estate debt products and related structural elements involved. Practical experience with the range of market expectations relative to those risk controls. Specific depth of specialized knowledge with respect to commercial real estate loan performance elements and trends, property valuation techniques and accepted loan structures. 10+ years of direct experience in related field(s). BS in Finance/Accounting/Business or equivalent. Abilities necessary: Familiarity with commercial real estate cash flow models/tools is expected. Extensive understanding of investment property operating statements - income and expenses - and industry norms by category. Thorough working knowledge of legal document structures for commercial real estate primary loan documents - Note, Mortgage, Title, Loan Agreement, Guarantee structures, tenant agreements, etc. Ability to manage multiple requests, clients & projects simultaneously. Capable of working independently as well as within a team. Contact with others (% of time): 60%, split between external Borrowers (CEOs, CFOs, Attys) and internal colleagues (Management, CML Production staff, CML legal staff, CML Servicing staff, Inv Accounting). Analytical ability required: Ability to analyze the relevant risk in an existing loan/property in its current state and project the risk proposition in the request from the Borrower. Involves review of loan performance history, review of loan documentation, a knowledge of current market conditions and our appetite for the relevant risks proposed in the Borrower request. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. This position also offers additional incentive opportunities [through an annual incentive based on individual and Company performance].", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/19381109", "isPrivate": false}, {"id": 19370835, "name": "HRIS Administrator", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Human Resources", "business_unit": "HRIS", "t_update": 1701118847, "t_create": 1701118847, "ats_job_id": "3bcc2421-9226-49d6-a7f9-c61c969cd7bf", "display_job_id": "66", "type": "ATS", "id_locale": "66-en", "job_description": "Responsible for the administration, analysis, support, and maintenance of assigned HR Information Systems to ensure optimal performance and data integrity Develop, generate, and deliver ad-hoc reports from reporting writing tool, ensuring data accuracy Monitor system performance and address any problems or outages immediately for assigned HR systems Evaluate and recommend system functionality currently available but not yet utilized in assigned HR Systems Ensure timely system upgrades and patches for assigned HR Systems while working closely with our vendors and IT partners Understand and maintain employees' Data Privacy compliance measures, HR laws, and regulations associated with resource and data management. Follow appropriate change control processes and approval processes when applying updates to employee records and other system configuration. Provide training to HR and other teammates for assigned HR Information Systems as needed Work as a team member with other technical staff to develop integrated solutions with other internal systems, replicated databases and third party vendors Support end users on system access and utilization for assigned HR systems Maintain account logins, permissions, and security measures for assigned HR systems Other duties as assigned Experience in working with HR Information Systems a plus Experience in working with Cognos or other report writing tools a plus Strong understanding of HR processes and data a plus Strong technical and analytical skills Proven project management skills Strong problem-solving abilities Detail oriented with a high degree of accuracy Knowledge of data protection regulations and best practices Ability to work independently and collaboratively in a team environment Excellent communication and interpersonal skills Minimum of 5 years of relevant experience Bachelor's Degree in Human Resources, IT, or a relevant field Advanced Excel skills Experience with UKG Pro and Cognos BI a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/19370835", "isPrivate": false}, {"id": 19360405, "name": "Content Strategist", "location": "Cincinnati, OH", "locations": ["Cincinnati, OH"], "hot": 0, "department": "Marketing", "business_unit": "Advertising / Marketing Communications", "t_update": 1701405336, "t_create": 1701003758, "ats_job_id": "94c8e45a-7c70-41de-b59a-b1b726f20499", "display_job_id": "21", "type": "ATS", "id_locale": "21-en", "job_description": "Deeply understands business goals, audience segments, and purchase funnels. Builds the content anatomy of integrated initiatives based on business goals, including campaign hierarchies and their related programs/offers/tactics, funnel stages, and message hierarchies. Collaborates with other functional leaders to support resourcing and workflow needs to establish content creation efficiency with internal and external teams Indirectly influences a creative and digital team to carry out the vision and strategy. Audits and/or signs off on work to ensure flawless execution of the brand and content strategy. Collaborates and works with a variety of stakeholders and incorporates opinions and thoughts without losing the key theme. Understands and communicates technical subjects clearly, concisely, and engagingly. Collaborates with IM planners, UX content strategists, and analytics partners to understand marketing performance and adapt messaging and channels, based on performance metrics. Follows the marketing process to meet legal, compliance, and internal audit standards. 10+ years of content marketing strategy experience, with a bachelor's degree in marketing, journalism or communications or related field Proven track record as an innovative and collaborative content marketing strategist - with a background in content B2B marketing (specifically financial services, and ideally in life and annuities), copywriting, or journalism Strong analytical skills, ability to manage multiple projects, and enthusiasm for data-driven marketing Ability to manage tight deadlines and hold team members to deadlines High-level thinker who also has a penchant for keeping track of details Ability to build strong working relationships across all levels of the organization Excellent written communication and presentation skills Experience in influencing, mentoring, and coaching a team of creative professionals Excellent judgment and creative problem-solving skills, including negotiation and conflict-resolution skills Excellent and persuasive communicator", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null, "canonicalPositionUrl": "https://protective.eightfold.ai/careers/job/19360405", "isPrivate": false}, {"id": 19312294, "name": "Integrated Marketing Planner", "location": "Work From Home", "locations": ["Work From Home"], "hot": 0, "department": "Marketing", "business_unit": "Advertising / Marketing Communications", "t_update": 1700952092, "t_create": 1700696564, "ats_job_id": "f03620df-8932-4e26-a3af-b4fce680dc64", "display_job_id": "46", "type": "ATS", "id_locale": "46-en", "job_description": "Collaborates with Marketing Strategy and Project Administration Teams to identify business and marketing objectives for key initiatives, and makes recommendations for best-in-class multi-channel execution plans to achieve desired results, driving alignment to recommended approaches Works to define and prepare campaigns for assimilation into our marketing strategy and prepare for activation. Makes strategic recommendations and builds execution plans for lifecycle marketing communications across channels in pursuit of customer/distributor acquisition and retention, including welcome, reengagement, and retirement/protection category set up journeys, and other brand-level nurture strategies. Proposes social strategies and experiences to drive brand advocacy and community interactions. Consults on technology and marketing capabilities and recommends strategic use throughout campaign lifecycles Other duties as assigned 7+ years of business-to-business marketing experience, delivering successful, multi-channel campaigns. Bachelor's degree or higher, preferably in marketing, communications, business, or other related discipline. Conceptual thinker with a deep understanding of marketing mediums with the greatest ROI to achieve business objectives, including paid, earned and owned channels, partnerships, sponsorships, events, etc. Ability to build, maintain and optimize audience lifecycle strategies to support customer acquisition and retention. Ability to collaborate cross functionally to bring business strategies and initiatives to fruition. Ability to synthesize information to develop understanding of key insights. Ability to work on multiple projects simultaneously while maintaining detail orientated focus. Ability to flow seamlessly from strategy to execution, driving vision while also commanding a deep understanding of tactical day-to-day to ensure strong in market execution. 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Proposes social strategies and experiences to drive brand advocacy and community interactions. Deeply understands marketing capabilities and leads cross functional group to select and execute them based on plan needs. Other duties as assigned 10+ years of business-to-business marketing experience, delivering successful, multi-channel campaigns. Program management experience preferred. Proven ability to coach and support a small team in a player-coach environment Bachelor's degree or higher, preferably in marketing, communications, business, or other related discipline. Conceptual thinker with a deep understanding of marketing mediums with the greatest ROI to achieve business objectives, including paid, earned and owned channels, partnerships, sponsorships, events, etc. Ability to build, maintain and optimize audience lifecycle strategies to support customer acquisition and retention. Ability to collaborate cross functionally to bring business strategies and initiatives to fruition. 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