Telelife Application Specialist | Birmingham, AL

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Demonstrate excellent verbal and written communication skills necessary to obtain information relative to life insurance applications. Deliver a positive phone presence and customer experience. Ability to alleviate customer fears about sharing personal details regarding financial, lifestyle and health information. Access, input and retrieve information through various network systems which will require the ability to use multiple systems and multitask simultaneously. Utilize technology to assist customers with searches for doctors, hospitals and clinics. Active listening to obtain and document personal, lifestyle and medical information accurately. Identify and resolve customer needs -proper probing skills, overcoming objections, and advocacy. The ability to read complex vocabulary proficiently and deliver scripts in a conversational manner in order to comply with state and company regulations. Strong detail orientation to support the automated underwriting solution outcomes. Ability to have difficult conversations regarding health as it relates to Life Insurance Guidelines. Ability to move fluidly and adapt through variations within the process. High school diploma or equivalent. Must have excellent verbal skills, positive attitude, pleasant demeanor, decisiveness, detail orientation, active listening and professionalism. Will need to be able to understand the complexities of insurance products and procedures to effectively answer customer questions. Must be able to work within multiple programs simultaneously while carrying on a conversation. Familiarity or ability to quickly learn medical terminology. Interviewing skills to seamlessly solicit additional medical details as needed. Skilled at keeping conversations on track and redirecting customer focus. Genuine interest in putting the customer first and delivering a distinctive experience. Actively engages with the work through issue identification and escalation, acting on customer feedback and continuously seeks improvement opportunities. Ability to meet scheduled hours -- currently expected to be 10:30am-8pm CST Monday - Friday. Assignment of a Saturday shift (9am-2pm) is also expected -- employees that are assigned to work Saturdays are off on Sundays, and an additional weekday. 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