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The daytoday tasks include updating and building out web pages using a Web Content Management System. The role will be required to take existing content and input it into CMS to build out new pages on the website for new products, campaigns, detailed technical information to support products and marketing messaging including personalization additional CMS features and components are possible. Key Responsibilities: Set up new site pages/sections and campaign landing pages within CMS Some design and light frontend code web to create a cohesive digital experience and engage users Cooperate with web designers to match visual design intent Assist with quality assurance testing and user acceptance testing for all website updates and digital campaign; provide improvement recommendations Collaborate with different stakeholders across Marketing teams to provide support on various web initiatives Build and maintain strong internal client relationships Participate in Agile ceremonies at appropriate levels to ensure delivery of key initiatives Assist in all aspects of project management for the delivery of various types of digital marketing projects to agreed scope, targets, budget and quality Ability to work and thrive in a fastpaced environment, learn rapidly and master diverse web technologies and techniques. Selfstarter and team oriented who can work in a collaborative manner to achieve goals Qualifications: 24 years of experience with Content Management Systems (i.e. Sitecore, Adobe Experience Manager), HTML/CSS and emerging web technologies Experience with Sitecore CMS and implementing web personalization a strong plus Demonstrated knowledge of Web standards, governance processes, and ADA A solid understanding of how web applications work including security, session management, and best development practices Basic knowledge of Search Engine Optimization process Good understanding of Agile principles Exceptional attention to detail; high level organizational, planning, time management skills Strong interpersonal, written and oral communication skills Ability to collaborate effectively will all levels and functions, offering ideas and/or solutions to projects An understanding of web services, web architecture/design and web standards", "t_create": 1608237083, "id": 2266846, "ats_job_id": "3573b067-9072-4803-91cb-a12b7370000d", "name": "Web Content Specialist", "display_job_id": "3573b067-9072-4803-91cb-a12b7370000d", "business_unit": "Digital Marketing", "medallionProgram": null, "hot": 1, "location": "Work From Home", "stars": 0, "department": "Marketing", "type": "ATS"}, {"locations": ["Work From Home"], "t_update": 1614728678, "job_description": "The Sr. Cloud Architect/Engineer is responsible for the design, implementation, and support of Azure and O365 cloud services. The Sr. Cloud Architect/Engineer works in tandem with our Enterprise Architecture and Application Development teams to ultimately deliver successful cloudbased solutions for the company. In addition to supporting core O365 services, The Sr. Cloud Architect/Engineer will participate in various Agile crossfunctional teams and as needed, lead the design and implementation of Azure PaaS and IaaS services, constructs and deployment methods. The Sr. Cloud Architect/Engineer will also use knowledge of identity and access management in onprem solutions and the cloud to support Azure AD, ADFS, and Azure B2C. The Sr. Cloud Architect/Engineer will define innovative solutions using concepts such as infrastructure as code, deployment orchestration and automation templates, ensuring Information Security requirements are held to the highest standard. The Sr. Cloud Architect/Engineer will interface with other senior level technicians and management and will educate and influence stakeholders and engineering teams in regard to effective cloud solutions, strategies, and best practices. Leadership responsibilities of this position include the participation, planning and management of technical implementations of various complexity, size and scale, along with mentoring less experienced team members. Key Responsibilities: Orchestrating and automating the build of O365 and cloudbased platform solutions throughout the company Participate in the design, road map and support of applications in the cloud namely with Azure and O365 Provide senior level architecture and technical guidance as new cloud workloads are brought into the organization. Dynamics 365 and Power BI design and support as new services and roles are being introduced as strategic initiatives within the organization. Ensure cloud environment standards are met in accordance with company security guidelines, using Azure Policy as a key control measure. Understand the basics of software development languages and implement solutions with various development tools used to create new code or update existing code used to support cloud service maturity (Terraform, JSON, Git, Docker, Kubernetes, Ansible, etc). Research, recommend, and implement streamlined automation processes Participate in routine Agile sprint planning and daily standup meetings Support team objectives as it relates to emerging DevOps initiatives across the organization including continuous integration, continuous delivery, and release management strategies Employing exceptional problemsolving skills, with the ability to see and solve issues before they become problems. Partner with peers and management to make informed strategic/bigpicture decisions; as needed, interface with VP leadership in the organization Participate in disaster recovery tests and planning Provide support operations of multisite, multivendor environments Must be a strong team player who can build report with others in the organization and be seen as a person that is easily approachable and helpful Create and implement simple to complex solutions for various operational support (Powershell, VM Scripting, etc.) Integrate monitoring and configuration services as appropriate, selfteaching advance skills as required Provide 24/7 support of the customer facing cloud solutions and participate in an oncall rotation with the team Resolves complex issues in cloud environments for businesscritical applications Travel will be minimal and reasonable notice will be given when necessary Education: College Degree Preferred with experience managing multiple technology projects of size and scale. Industry certifications a plus. Work Experience: 8+ years Technical Qualifications: Certification in Azure - AZ 300, AZ 500 or AZ 400, preferred 810 years of experience in Information Technology, with handson experience in Cloud, from a Development and Architecture background Deep knowledge of cloud platforms and services in Azure 3 years of handson experience in Azure Functions, API Managements, Azure Monitor, Blobs, VM, SQL, Event Grid, Microservices, Net Core, and other PowerApps 2 years of handson experience using O365 services, including Dynamics 365, Power BI 2 years of handson experience using Azure AD B2C for identity management 2 years of handson experience using Kubernetes, Docker, Containers 2 years of handson experience with infrastructure automation for continuous integration and continuous deployment of technical solutions leveraging Azure Services and Features Deep understanding of largescale distributed systems with multiple operating systems Deep understanding of demonstrated handson experience on the following domains: Azure Active Directory, Active Directory, Azure AD Domain Services, Azure AD Connect, Azure AD B2C, MFA Experience with designing, migrating, implementing and managing Azure IaaS/PaaS/SaaS including Azure Load Balancers, Application Gateways, Azure DNS, Front Door, Storage Accounts, Virtual Networks, Monitor, Security Center, and Log Analytics, Azure Core Platform: Computer, Storage, Networking, General automation, Azure Automation, Azure CLI, PowerShell scripting Experience with implementing various Azure Policy Understanding of key Azure services, to include Key Vault and Encryption process, preferred Experience setting up Enterprise level account structure and Security Models in cloud, preferred", "t_create": 1614728238, "id": 7180462, "ats_job_id": "39e1bc72-598a-4b2c-802d-b0707ecdb17b", "name": "Sr. Cloud Architect/Engineer", "display_job_id": "39e1bc72-598a-4b2c-802d-b0707ecdb17b", "business_unit": "Application Development", "medallionProgram": null, "hot": 0, "location": "Work From Home", "stars": 0, "department": "Information Technology (IT)", "type": "ATS"}, {"locations": ["Work From Home"], "t_update": 1614728735, "job_description": "The Senior Virtualization Engineer is responsible for the daytoday support of end user device/software administration services and is responsible for supporting Virtual Desktop infrastructure technology implementations in Engineering and Operations. The Senior Virtualization Engineer supports all Windows endpoints in the enterprise and works in tandem with server engineers to provide enterprise support. The Senior Virtualization Engineer is accountable for significantly contributing to the overall technical architecture, stability, resiliency, and general health related to end user systems; is a toplevel technical contributor with advanced knowledge and experience in the area of windows desktop administration, virtualization, cloud services, and related hardware/software. The responsibilities of this position also include the participation, planning and management of technical implementations of various size and scale, and leadership and training to support teams. Responsibilities Standard administration and support for all Microsoft Windows and end user devices in the enterprise Create and implement simple to complex scripted solutions for various operational support Participate in disaster recovery tests and planning Partner with peers and management to make informed strategic/bigpicture decisions Research, recommend, and implement streamlined automation processes Provide support operations of multisite, multivendor environments Integrate monitoring and configuration services as appropriate, selfteaching advance skills as required (SCCM, SCOM, etc.) As needed, contribute to the design, implementation and maintenance of: Virtualization solutions; Citrix Virtual Desktops, WYSE thinOS, MS Azure, Office 365 and various other MS software solutions Participate in the assessment and optimization of the Virtual Infrastructure systems, through systems monitoring, statistics, and daily health checks Serve as primary point of contact for various server projects in accordance with and support of business needs goals and objectives Work with ticket queue to track support issues. Accountable for routine and critical escalated problem solving. Assist team members to solve problems, make innovative improvements and make decisions Provide afterhours support Other duties as assigned College Degree Preferred with experience managing multiple technology projects of size and scale, industry certifications a plus Minimum 8 years of applicable work experience Experience working in enterprise environment with knowledge of various infrastructure disciplines such as networking, desktop virtualization, application virtualization (Citrix, AppV), and cloud services Deep understanding of various technologies (Windows, Citrix, HyperV, SCVMM) Deep understanding of Citrix and Windows infrastructure services Proficient in creating simple to complex scripted solutions for various tasks Ability to accommodate minimal travel (reasonable notice will be provided) Willing and available to provide oncall support", "t_create": 1614727870, "id": 7180444, "ats_job_id": "898003b4-ce78-45d1-a0ba-1ec1fb8f82cf", "name": "Senior Virtualization Engineer", "display_job_id": "898003b4-ce78-45d1-a0ba-1ec1fb8f82cf", "business_unit": "Computer Systems Administration", "medallionProgram": null, "hot": 0, "location": "Work From Home", "stars": 0, "department": "Information Technology (IT)", "type": "ATS"}, {"locations": ["Birmingham, AL"], "t_update": 1614728781, "job_description": "This position will fulfill a vital role in the organization in helping to activate the Protective brand, support paid media and measure success of brand efforts across paid, owned and earned media. In addition, this position will offer a broad range of writing and editorial opportunities depending on the candidate's skill set. This includes support for website and blog content, social media channels, ads and other corporate and channel communications. The position will report to our head of content strategy but also support our VP of brand and communications in brand activation. Job Responsibilities Support communications projects related to the corporate brand, including sourcing resources for design or writing, SME and brand reviews, as well as writing, proofreading and editing and compliance review of materials. Contribute to the creation of communications and brand materials, including website content, social media content, and other campaign materials as needed. Work with team to support major events and sponsorships, aiding colleagues in programs that contribute to brand efforts. Help develop and execute creative campaigns and manage the paid portion of those campaigns on a daytoday basis, with heavy emphasis on social and digital channels, and working with our media agency. Route approvals of any new brand materials, ensuring adherence to brand standards and guidelines. Track KPIs and report on the effectiveness of communications, including media reporting and dashboards through our monitoring platform. Work with team to set goals for growth around these KPIs. Coordinate and maintain editorial calendars and timelines for the brand and communications team. Superior communication and project management skills 35 years of experience in communications, marketing or similar field Strong interpersonal and client relationship skills Strong organization skills Strong shortform copywriting, business writing, storytelling, and communications skills. Command of APstyle guidelines with ability to proofread and edit copy Bachelor's degree in communications, marketing, public relations or similar field Preference for content, social or marketing certifications such as Google Analytics or HubSpot Experience with CMS systems such as SiteCore a plus", "t_create": 1614727486, "id": 7180443, "ats_job_id": "03cabc7e-d090-4679-9b74-e69feb956c99", "name": "Content and Communications Specialist", "display_job_id": "03cabc7e-d090-4679-9b74-e69feb956c99", "business_unit": "Advertising / Marketing Communications", "medallionProgram": null, "hot": 0, "location": "Birmingham, AL", "stars": 0, "department": "Marketing", "type": "ATS"}, {"locations": ["Chesterfield, MO"], "t_update": 1614702289, "job_description": "The Sr. Business System Analyst (BSA) provides complex business consulting support to the Information Technology (IT) staff and customers, to analyze some of the proposed changes, enhancements, and other needs relative to the assigned system(s), to certify changes made to these system(s), to develop and maintain certain system values and settings, and to influence others in IT and customer areas through teaching/sharing of knowledge and/or leadership roles. Key Responsibilities: Project Management: Utilizes appropriate project tracking methodologies and database(s) to manage multiple projects through the project life cycle. Documents complex project phases, provides regular status updates and creates effective release/implementation plans. IT Influence/Leadership: Represents the team in interdepartmental projects and corporate initiatives; consults with the business area on the moderately complex systemrelated issues and makes recommendations for better utilizing the available technology. Recognized by peers and business partners as a subject matter expert in their assigned area(s) and shares business and systems knowledge with others Enterprise Analysis: Identifies business opportunities or solutions to complex business problems and helps determine the optimum project investment path for the enterprise including implementation of new business and technical system solutions. Acts as a resource to define with the scope and objectives of complex systemrelated projects using various analysis, research and factfinding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility. Challenges the status quo and recommends innovative solutions that provide the most valuable outcome the fastest and poses the least risk to the enterprise. Understands the pros and cons and the corresponding impact of proposed solutions/changes for complex projects to the business and other systems. Consults with the business area on systemrelated issues and makes recommendations for better utilizing the available technology. Quality Assurance/Testing: Ensures complex products, goods and services satisfy customer requirements using a standard process methodology. Actively participates in reviews of code, specifications, requirements, etc. to develop, document and implement repeatable test plans. Proactively diagnoses problems through research, analysis, and understanding of structured languages. Absorbs the project documentation to gain an indepth understanding of the requirements and how Quality Assurance will be used for each individual project Requirement Process: Using a structured approach, develops a comprehensive set of requirements or business models necessary to create the desired sustainable \u201cto be\u201d business environment. Translates enduser requirements into workflow and procedural changes and specifications for moderately complex system modifications as appropriate. Ensures that requirement statements are complete, consistent, concise, traceable, unambiguous and verifiable and that they conform to defined standards. Uses a variety of analysis tools to resolve moderately complex business problems. Production Support: Diagnoses and manages complex software defects and system anomalies to a successful resolution. Works with software developers to resolve complex problems and provides detailed diagnostic information. Application Configuration: Creates, maintains and coordinates updates to a moderately complex critical system data elements and configurable applications, including rules, values, tables and output with little or no development resource assistance. Understands the moderately complex data structure and database schemas. Creates and runs queries to generate, validate, and analyze data from various applications Training: Prepares enduser procedures and manuals and provides enduser training for moderately complex new or changed system functionality. Motivates fellow team members through knowledge sharing and mentoring. Knowledge, Skills & Abilities: Demonstrates complex knowledge of applicable industry requirements and business systems and related products, requirements and processes. A complex understanding of the system's underlying values, tables, and codes and their impact on system processing; Demonstrates complex understanding of and the ability to apply industry standard business systems analysis tools, techniques and best practices. Able to deliver industry standard business systems analysis artifacts. Advanced analytical skills and problem solving skills; competent to work in many system analysis phases and to consider moderate business implications of applying technology to the current and future business environment; Understands and uses appropriate requirements elicitation techniques and tools Demonstrates an advanced working knowledge of systems and software development concepts, practices and procedures Ability to work effectively under very tight deadline pressure. Proficiency in pertinent tools and software necessary for the position. Requires oral and written communication skills sufficient to communicate clearly with peers and customers. Including the ability to interpret and communicate technical information to nontechnical personnel and vice versa; Moderate presentation and negotiation skills and the ability to lead meetings professionally and effectively Ability to act with diplomacy in resolving conflict, consulting and in acting as an agent in charge Must be self motivated, able to work independently and willing to selfteach and take responsibility for ongoing professional development; Ability to plan, schedule and execute multiple concurrent activities Work Experience, Education, Certification/Training Required: Postsecondary degree, preferably in Management Information Services, Computer Science or Math related field may substitute for up to 4 years of work and/or technical experience. 8+ years of applicable work and/or technical experience. Technical certifications are desirable and may substitute for some work and/or technical experience.", "t_create": 1614702279, "id": 7179679, "ats_job_id": "491f3a64-4112-40ae-b926-9b3c6c2672b6", "name": "Sr. Business Systems Analyst", "display_job_id": "491f3a64-4112-40ae-b926-9b3c6c2672b6", "business_unit": "Business Systems", "medallionProgram": null, "hot": 0, "location": "Chesterfield, MO", "stars": 0, "department": "Information Technology (IT)", "type": "ATS"}, {"locations": ["Birmingham, AL"], "t_update": 1614622609, "job_description": "This position is responsible for the management and oversight of the LAD life claims accrual accounting and analysis process for all direct, assumed, and ceded life business administered by Protective. The responsibilities include assisting with technical oversight and maintenance of the direct pending and reinsurance recoverable claims accounting process, ensuring data integrity and accounting accuracy, balancing the claims system data to reinsurance systems, review and analysis of incurred claim results, assistance with the monthly claims closing process and overall support of accounting claims reporting responsibilities. The incumbent must perform these duties on a timely, consistent, and accurate basis. The incumbent also manages an accounting team responsible for completing the monthly pending and recoverable claims entries and reconciliations, monthly balancing of TAI Reinsurance systems with the ECRM/Death Claims system, monthly review and analysis of the incurred claims trend reports and various annual statutory statement and state pages responsibilities, on an accurate and timely basis. In this capacity, the incumbent must provide quality, handson attention to the accuracy of underlying systems, general ledger balances/entries, corporate objectives, meeting closing deadlines and the resolution of all outstanding issues and balancing issues, obtaining closure in a timely manner. The position is expected to complete assigned accounting work on an accurate, timely and quality basis using available tools such as Cognos, Excel, and Word, as well as developing indepth knowledge of data warehouses and the Company's general ledger. The position is also required to understand the general workings of the Company's administrative systems such as LifeComm, Reinsurance TAI system, Enterprise Data Warehouse, ECRM/Direct Claims system, and other associated files and databases. Responsibilities Direct involvement with corporate conversion projects that impact claims accounting and analysis (Death Claim System and TAI) to ensure accuracy of data for direct, ceded and assumed claims reporting, which will involve decisions on what to test, as well as, associated user acceptance testing. Responsible for assisting with system and operational issues related to the monthly claims process, which may involve crosstraining and mentoring other employees, as well as directly solving problems. This will also include researching and answering financial reporting questions and working with internal and/or external auditors on related questions/issues. Technical oversight of the accounting process for booking pending and recoverable claims, including ongoing maintenance of files and spreadsheets. This includes working with other departments such as Actuarial Valuation, Operational Accounting, Information Technology, Reinsurance and Claims to ensure proper procedures and controls are in place, and related data is accurate. Monthly balancing of all TAI Reinsurance systems with the ECRM/Death Claims system to ensure accounting accuracy. The balancing and subsequent resolution of material issues must be completed before Operational Accounting finalizes the monthly pending and recoverable claims entries. Monthly review of the incurred claims trend reports, which involve a detailed review of direct and reinsured incurred claims for the Life Marketing and Acquisition segments. All material abnormalities and variances must be researched. Work with associated areas to explain variances and resolve issues in a timely manner. A monthly summary of material findings is sent to LAD management. The incumbent must also ensure that all adjusting entries have been accurately completed. On offquarter months, the incumbent will also be responsible for the monthly actual to expected TRAD and UL mortality analysis for LAD Life Marketing and Acquisitions. Responsible for certain claims related SOX controls and act as primary liaison with internal and external auditors for claims related inquiries. Responsible for managing and ensuring the completion of various assigned statutory annual statement exhibits / schedules. This includes initiating interaction and communication between legal, corporate accounting and LAD departments such as Reinsurance, Actuarial Valuation and Claims so applicable deadlines are met on an accurate and timely basis. Required Qualifications Bachelor's degree in accounting Six or more years of applicable accounting experience Previous management experience, both staff management and process management Working knowledge of GAAP accounting, Statutory reporting for claims and reinsurance, general ledgers, accounting related systems & databases and operational accounting process flows Ability to think critically, analyze and solve problems Ability to effectively prioritize tasks with appropriate sense of urgency Technically adept with the ability to effectively utilize and monitor related computer systems and programs Detail oriented with ability to identify, understand and make accurate evaluations and/or corrections for unusual fluctuations, variances and/or errors Excellent communication skills, verbal and written Preferred Qualifications CPA designation Insurance industry experience Experience with financial reporting", "t_create": 1614622609, "id": 7177376, "ats_job_id": "c58b6523-f02a-489a-aba3-a68a67672290", "name": "Director I, Reinsurance Accounting", "display_job_id": "c58b6523-f02a-489a-aba3-a68a67672290", "business_unit": "General Accounting", "medallionProgram": null, "hot": 0, "location": "Birmingham, AL", "stars": 0, "department": "Accounting", "type": "ATS"}, {"locations": ["Work From Home"], "t_update": 1614574113, "job_description": "The Process Manager, DOWC acts as resource, client advocate and valued partner which works within APD Sales Operations to ensure that customer needs are understood and satisfied. The position partners with internal and external resources; collaborating across multiple functional areas to enhance distributor and customer experience and to ensure operational alignment, scale, and readiness for APD distribution. Key Responsibilities: Understanding and owning the entire DOWC process from start to finish, and coordinates efforts with internal teams and external customers. Provides support on daily business needs and complex problems, coordinating resolution with internal partners on questions, special requests, ensuring adherence to compliance and guidelines; communicates postresolution. Project Manager role that coordinates processes, identifies opportunities for efficiency and maintains proper documentation on all DOWC Customers to ensure the proper awareness is created. Serves as an internal liaison, representing the needs of applicable distribution channels within operations; acts as a subject matter expert on channel customers/distributors, requirements, and best practices for DOWC customers. Help coordinate and schedule the financial reviews of companies in the formation process and warehouse positions. Proactively building relationships with clients based on trust and respect. Maintaining updated knowledge of company products, services, state compliance guidelines and broad level knowledge of the DOWC model. Acting as a client advocate and partners with sales leadership to develop strategies to improve the customer experience. Develop and automate the required DOWC reporting in collaboration with reporting team Communicates regularly with warehousing customers to create transparency with their net worth status, identifying milestones and setting expectations within the process. Keeping accurate records pertaining to DOWC's which are domiciled within CRM software system and identifying opportunities to create transparency in the DOWC process. Knowledge, Skills & Abilities: Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Strong organization skills and strong attention to detail. Adaptability and strong problemsolving skills. Excellent active listening skills. Ability to build rapport and collaborate with others both internally and externally. Understanding of consumer behaviors and industry trends. Extensive, accurate product knowledge. Selfstarter and capability of working alone with little supervision. Ability to manage and track large scale tasks across multiple departments. Work Experience, Education, Certification/Training Required: 5 year minimum experience in a sales operations or business management role. Bachelor's degree in sales or business or related field required, Graduate degree a plus Ability to travel minimally, roughly 510% of the time.", "t_create": 1614574113, "id": 7175721, "ats_job_id": "df228562-19a7-4ee3-bfac-0bee9a2ab708", "name": "Process Manager, DOWC", "display_job_id": "df228562-19a7-4ee3-bfac-0bee9a2ab708", "business_unit": "Account / Relationship Management", "medallionProgram": null, "hot": 0, "location": "Work From Home", "stars": 0, "department": "Sales / Asset Protection", "type": "ATS"}, {"locations": ["Birmingham, AL"], "t_update": 1614209825, "job_description": "The Legal Department of Protective Life Corporation has an opening for a 2VP and Counsel. This attorney will provide legal support to the company's variable insurance products business. Specifically, the attorney will provide support for variable life and variable annuity products, including providing support to an executive benefits business. The executive benefits business includes both registered and unregistered COLI and BOLI products. The attorney will work as part of a larger team, helping direct the efforts of other team members. Responsibilities: \u00b7 Provide direct legal support for variable insurance products, including product development and ongoing regulatory compliance of variable annuity and variable life products. \u00b7 Provide legal support to the executive benefits team, specifically supporting the development, sales activities, and ongoing maintenance of registered and unregistered BOLI and COLI insurance products. \u00b7 Assume responsibility for Protective's distribution agreements process, including negotiating new agreements, drafting amendments, and updating selling agreement templates, as necessary. \u00b7 Assume responsibility for Protective's marketing and revenue sharing agreements, including negotiating new agreements, drafting amendments, and updating selling agreement templates, as necessary. \u00b7 Provide support and participate in acquisition due diligence and integration of acquired variable products. \u00b7 Other job duties as assigned by senior management. Qualifications: \u00b7 This position requires an attorney with substantial experience (e.g. 5 years or more) with variable insurance products. Specific experience with variable annuities and variable life products is required. Executive benefits (BOLI and COLI) experience preferred. \u00b7 The candidate must have exceptional communication skills, organizational skills, and the ability to work with and as part of a team. Leadership experience preferred. \u00b7 The candidate must have the ability to manage pressure and prioritize multiple and complex competing projects. \u00b7 Bachelor's degree and JD is required.", "t_create": 1614209458, "id": 7163201, "ats_job_id": "897fd833-0ff3-4d20-8b40-0948b5373bc0", "name": "2VP and Counsel - Legal Dept.", "display_job_id": "897fd833-0ff3-4d20-8b40-0948b5373bc0", "business_unit": "Legal", "medallionProgram": null, "hot": 0, "location": "Birmingham, AL", "stars": 0, "department": "Legal", "type": "ATS"}, {"locations": ["Covington, KY"], "t_update": 1614263825, "job_description": "We have an exciting, new opportunity within our Operations Department of our Covington, KY Office. The Customer Service (CS) Representative will work in a team environment to service/support the Life, Annuity and New Business Operations Department. This position will service customers through multiple channels including incoming and outgoing calls, email, chat and miscellaneous administrative duties. The CS Rep will have interaction with customers, agents, funeral homes, attorneys, etc. Excellent communication skills and a desire to serve are required. This position requires someone with attention to details, organizational skills, time management, computer skills and have a professional demeanor. This exciting opportunity will expose you to several positions within Protective and provide you with the skills and knowledge necessary for future growth and advancement. Responsibilities: Handles contact with customers, teammates, management, and other departments. Requires tact, conflict resolution skills, and the knowledge and experience of the business to provide accurate and informative answers to customer's inquiries. Review and process transactions within time goal required. Qualifications: High school diploma Strong background in customer service gained by at least 3 years work or equivalent experience Abilities: Ability to work with multiple internal and external customers. Answering calls - answering telephone inquiries from ACD line Correspondence - Respond in writing to customer inquiries in accordance with regulations. Review demand letters and responds within individual parameters and escalates as appropriate. Research that may include policyholder information, policy effective dates, premium status and verification of claim eligibility. Identifies the need for additional information. Contacts appropriate source to obtain needed information. Verifies beneficiary information. Has knowledge and can work simultaneously with multiple computer systems. Able to complete moderately difficult mathematical calculations. Strong customer service orientation and able to work with customers in a professional and empathetic manner Have a strong sense of teamwork. Work harmoniously with peers within a team environment to accomplish both personal and team performance goals. Participates as a team member for all system and new product initiatives. Ability to use independent initiative to seek answers to customer concerns Strong analytical and problemsolving skills to review documents and reach sound decisions. Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to: accuracy, call quality, timeliness, and productivity. Ability to plan, organize workflow, while setting goals Ability to keep sensitive and confidential material private. Strong attention to detail and ability to perform with high degree of accuracy Has excellent written and oral communication skills used to negotiate solutions with customers of varying temperaments. All other duties as assigned. IND123", "t_create": 1614129458, "id": 7159535, "ats_job_id": "f5af9b2c-4adf-49ac-9edb-5e937a0bc8c5", "name": "Customer Service Representative", "display_job_id": "f5af9b2c-4adf-49ac-9edb-5e937a0bc8c5", "business_unit": "Customer Support/Operations Generalist", "medallionProgram": null, "hot": 0, "location": "Covington, KY", "stars": 0, "department": "Customer Experience", "type": "ATS"}, {"locations": ["Birmingham, AL"], "t_update": 1614117413, "job_description": "The Relationship Manger will provide exceptional customer service support to Financial Advisors and client base regarding their accounts and act as a liaison between Customer Service Representatives and processing units within ProEquities. Additionally, the Relationship Manager will assist clients with navigation and general understanding of in house system applications. Essential Duties and Responsibilities Primary point of contact for all incoming communication from Clients and Advisors Must be able to work several different technological systems at once Ability to handle timely requests with a high attention to detail Ability to diffuse tense conversations when clients or advisors are having trouble Must have a deep understanding of the operational aspects of account opening and maintenance Often acts as liaison between Client/Advisor and various departments Desire to understand the industry and the ProEquities structure important Excellent communication skills including telephone, written and oral Ability to work in a team environment at a fast pace Great organizational and followup skills required Ability to master current technology while adapting to constant change Qualtifications Preferred 2 years of industry experience preferred; specifically in investments Series 7 license preferred or will be obtained within 180 days Bachelor's Degree in Finance, Accounting, Economics or other related field preferred; High School diploma required. 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