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}.navbar{background: rgba(255, 255, 255, 0) !important; text-align: right!important;} .position-card .position-title {color:#7055C7!important;} .position-facets .pillTitle {color:#7055C7!important;} .go-button {color:#7055C7!important; border: 1px solid #7055C7!important;} .advanced-options-button {color:#7055C7!important;} .get-matched-button {background-color:#7055C7!important; border-color:#7055C7!important;}.position-apply-button {background-color:#7055C7!important;} .btn-secondary{background-color:#7055C7!important; border-color:#7055C7!important; color:white!important;} .read-more-text{color:#7055C7!important;} .hero-image{opacity:1.0!important;} .fa-share{color:#7055C7!important;}"}, "recaptcha_enabled": 0}, "positions": [{"id": 13550430, "name": "Analyst II - Investment Accounting (Hybrid)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Accounting", "business_unit": "General Accounting", "t_update": 1664303581, "t_create": 1664303537, "ats_job_id": "a245e7a8-2401-4f5e-ae43-522dd05103bb", "display_job_id": "a245e7a8-2401-4f5e-ae43-522dd05103bb", "type": "ATS", "job_description": "Basic Purpose and Objective of the Position: Perform certain key operational and accounting functions for derivatives Major challenges/Problem solving: Ability to work under pressure with multiple priorities paying close attention to detail and accuracy Ability to work in a process-oriented environment, assembling data into meaningful, concise information Ability to independently solve problems and troubleshoot issues in a timely manner Responsibilities: Producing certain Statutory and GAAP financial reporting for both internal and external use Performing various reconciliations between subledger and ledger Journal entry preparation (SAP) Creation and tie-out of detailed electronic workpaper sets Analysis of reconciliation differences related to cash, quantities, market values, etc. Using effective communication to create and update written procedures, and to interact with team members and other departments Backing up and supporting other department members when they are sick or behind on their schedule, based upon departmental workloads, etc. Can involve some daily operations, including trade review and pricing Performing other accounting projects and assignments, as needed, based upon departmental workloads, etc. Qualifications: 4-year degree in Accounting from an accredited school; CPA designation a plus 2 - 5 years of accounting and/or finance experience (exposure to derivatives is a plus) Proficiency with EXCEL (required) Technical proficiency with systems (PAM experience and/or SAP is a plus) Ability to both multi-task and adapt to change in a fast-paced environment Strong organization and time management skills to accomplish all tasks in established deadlines Excellent attention to detail Solid analytical skills, high level of accuracy, and willingness to be hands-on Clear, concise verbal and written communication skills, and attention to professionalism Responsive communication with team members to arrive at timely solutions Ability to work independently in the execution of complex, process-oriented tasks Exposure to GAAP and Statutory Accounting is preferred Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13550168, "name": "Associate Counsel (Internal)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Legal", "business_unit": "Legal Generalist/MultiDisc", "t_update": 1664296645, "t_create": 1664296645, "ats_job_id": "e218d712-671e-483b-8e90-7f670f4bfa91", "display_job_id": "e218d712-671e-483b-8e90-7f670f4bfa91", "type": "ATS", "job_description": "Each year, Protective conducts business with hundreds of third parties to support and sustain our business operations. The Associate Counsel works with internal relationship owners, third party representatives, and other stakeholders to ensure acceptable levels of risk and performance are achieved in the commercial contracts for products or services. Responsible for supporting commercial engagements including the following departments: Accounting, Marketing, Innovation, Actuarial, New Business, Operations, Vendor Management, Internal Audit, APD, Corporate Communication, Underwriting and Human Resources to ensure Protective achieves the desired outcomes throughout the contracting process. Responsibilities: Reviewing, drafting and negotiating legal terms in a broad range of commercial contracts, such as software licenses, statements of work, letter agreements, master service agreements, amendments, change orders, renewals, NDAs and service level agreements. Providing legal advice and counsel to businesses to ensure that commercial engagements accomplish business goals while mitigating risk exposure and in collaboration with internal subject matter experts e.g. Vendor Management, Information Security, Compliance and Enterprise Risk Management. Ensuring commercial contracts have proper legal protections for Protective, such as appropriate liability limitations, IT security, confidential information protection, transition assistance, regulatory compliance, indemnification, service level credits and liability limits. Providing legal advice and counsel to IT Security and Compliance in handling data security audit requests from distributors and vendors. Staying informed of regulatory and industry practices related to third party risk and performance management. Actively works with stakeholders to identify and implement ideas to improve processes, procedures, and technology. Qualifications: Juris Doctorate from accredited law school Three or more years of experience in corporate, banking or insurance legal practice Experience drafting and negotiating vendor agreements Strong interpersonal, collaboration and legal counseling skills. Advanced oral and written communication skills. Strong evidence of experience in working across organizational lines. Self-starter with the ability to work independently. Analytical/critical thinker with the ability to make decisions. Strong organizational skills. Strong document management skills, including experience with Microsoft applications. Protective's targeted salary range for this position is $70,000 to $90,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13550169, "name": "Associate Counsel (Remote)", "location": "Work From Home", "locations": ["Work From Home", "Remote"], "hot": 0, "department": "Legal", "business_unit": "Legal Generalist/MultiDisc", "t_update": 1664296579, "t_create": 1664296579, "ats_job_id": "ae9129b3-1efa-4058-84e6-ee3248558860", "display_job_id": "ae9129b3-1efa-4058-84e6-ee3248558860", "type": "ATS", "job_description": "Each year, Protective conducts business with hundreds of third parties to support and sustain our business operations. The Associate Counsel works with internal relationship owners, third party representatives, and other stakeholders to ensure acceptable levels of risk and performance are achieved in the commercial contracts for products or services. Responsible for supporting commercial engagements including the following departments: Accounting, Marketing, Innovation, Actuarial, New Business, Operations, Vendor Management, Internal Audit, APD, Corporate Communication, Underwriting and Human Resources to ensure Protective achieves the desired outcomes throughout the contracting process. Responsibilities: Reviewing, drafting and negotiating legal terms in a broad range of commercial contracts, such as software licenses, statements of work, letter agreements, master service agreements, amendments, change orders, renewals, NDAs and service level agreements. Providing legal advice and counsel to businesses to ensure that commercial engagements accomplish business goals while mitigating risk exposure and in collaboration with internal subject matter experts e.g. Vendor Management, Information Security, Compliance and Enterprise Risk Management. Ensuring commercial contracts have proper legal protections for Protective, such as appropriate liability limitations, IT security, confidential information protection, transition assistance, regulatory compliance, indemnification, service level credits and liability limits. Providing legal advice and counsel to IT Security and Compliance in handling data security audit requests from distributors and vendors. Staying informed of regulatory and industry practices related to third party risk and performance management. Actively works with stakeholders to identify and implement ideas to improve processes, procedures, and technology. Qualifications: Juris Doctorate from accredited law school Three or more years of experience in corporate, banking or insurance legal practice Experience drafting and negotiating vendor agreements Strong interpersonal, collaboration and legal counseling skills. Advanced oral and written communication skills. Strong evidence of experience in working across organizational lines. Self-starter with the ability to work independently. Analytical/critical thinker with the ability to make decisions. Strong organizational skills. Strong document management skills, including experience with Microsoft applications. Protective's targeted salary range for this position is $70,000 to $90,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13550123, "name": "Senior Director, FP&A (Hybrid)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Finance", "business_unit": "Financial Analysis", "t_update": 1664296315, "t_create": 1664296315, "ats_job_id": "cd8ff8f8-8eb2-4eb8-acc8-2124b1df1753", "display_job_id": "cd8ff8f8-8eb2-4eb8-acc8-2124b1df1753", "type": "ATS", "job_description": "The Senior Director, Expense Operations role is a key role on the FP&A team at Protective and will be responsible for analyzing general operating expenses for the company. This highly visible role will interact with Senior Leaders and various departments within the company and will manage the company's corporate budgeting, forecasting and expense reporting processes, including expense allocations. He/she will lead a team of 4 employees and will set priorities for the team, effectively allocate team resources to meet demands, and develop policies, procedures, and routines for the team. Responsibilities Manage the company's budget and forecasting process through close partnership with Senior Leaders and cost center owners Manage the expense allocations process and reporting, including determination of deferrable costs Oversee unit cost analysis and reporting, including working with segment leaders and Financial Operations team to provide valuable insights into trends and fluctuations Oversee monthly expense analysis and reporting and quarterly segment expense analysis, including actual vs. plan and actual vs. actual analysis and various ad hoc requests as needed Work closely with business leaders to understand expense drivers, and provide key insights to help business leaders understand their expenses Perform other duties as assigned Very strong analytical and problem-solving skills / able to identify and resolve complex business problems Excellent verbal and written communication skills with the ability to effectively communicate with Senior Leaders and able to summarize financial information in a way that is meaningful to Senior Leaders Executive presence / professional demeanor Able to influence others and has experience collaborating effectively with key stakeholders to make decisions Proactive and self-motivated Possesses a passion and drive for delivering solutions that meet customer needs Very strong leadership skills / able to effectively manage and provide leadership to professional staff at various levels Able to set priorities for team, effectively allocate team resources to meet demands, and develop policies, procedures, and routines for team Able to understand how the team's work impacts and connects to the business and broader FP&A team Able to multi-task and work with tight deadlines with no detriment to quality of work Able to adapt to a changing environment and lead team through changes Able to work independently with minimal guidance Organized and very strong attention to detail Understands the cost structure of our products or has experience in cost accounting Proficient in Excel Bachelor's degree in Accounting or Finance, CPA or MBA a plus Minimum of 10 years of experience in a Finance or Accounting role, including management experience Knowledge of Generally Accepted Accounting Principles Protective's targeted salary range for this position is $100,000 to $140,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13550122, "name": "Senior Director, FP&A (Remote)", "location": "Work From Home", "locations": ["Work From Home", "Remote"], "hot": 0, "department": "Finance", "business_unit": "Financial Analysis", "t_update": 1664296215, "t_create": 1664296215, "ats_job_id": "219129dc-1aaf-4cfc-8a8d-8e40396aaa86", "display_job_id": "219129dc-1aaf-4cfc-8a8d-8e40396aaa86", "type": "ATS", "job_description": "The Senior Director, Expense Operations role is a key role on the FP&A team at Protective and will be responsible for analyzing general operating expenses for the company. This highly visible role will interact with Senior Leaders and various departments within the company and will manage the company's corporate budgeting, forecasting and expense reporting processes, including expense allocations. He/she will lead a team of 4 employees and will set priorities for the team, effectively allocate team resources to meet demands, and develop policies, procedures, and routines for the team. Responsibilities Manage the company's budget and forecasting process through close partnership with Senior Leaders and cost center owners Manage the expense allocations process and reporting, including determination of deferrable costs Oversee unit cost analysis and reporting, including working with segment leaders and Financial Operations team to provide valuable insights into trends and fluctuations Oversee monthly expense analysis and reporting and quarterly segment expense analysis, including actual vs. plan and actual vs. actual analysis and various ad hoc requests as needed Work closely with business leaders to understand expense drivers, and provide key insights to help business leaders understand their expenses Perform other duties as assigned Very strong analytical and problem-solving skills / able to identify and resolve complex business problems Excellent verbal and written communication skills with the ability to effectively communicate with Senior Leaders and able to summarize financial information in a way that is meaningful to Senior Leaders Executive presence / professional demeanor Able to influence others and has experience collaborating effectively with key stakeholders to make decisions Proactive and self-motivated Possesses a passion and drive for delivering solutions that meet customer needs Very strong leadership skills / able to effectively manage and provide leadership to professional staff at various levels Able to set priorities for team, effectively allocate team resources to meet demands, and develop policies, procedures, and routines for team Able to understand how the team's work impacts and connects to the business and broader FP&A team Able to multi-task and work with tight deadlines with no detriment to quality of work Able to adapt to a changing environment and lead team through changes Able to work independently with minimal guidance Organized and very strong attention to detail Understands the cost structure of our products or has experience in cost accounting Proficient in Excel Bachelor's degree in Accounting or Finance, CPA or MBA a plus Minimum of 10 years of experience in a Finance or Accounting role, including management experience Knowledge of Generally Accepted Accounting Principles Protective's targeted salary range for this position is $100,000 to $140,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13550121, "name": "Associate Counsel (Hybrid)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Legal", "business_unit": "Legal Generalist/MultiDisc", "t_update": 1664296114, "t_create": 1664296114, "ats_job_id": "3bbb7a6a-ddff-4b0e-b489-aca82b812f4f", "display_job_id": "3bbb7a6a-ddff-4b0e-b489-aca82b812f4f", "type": "ATS", "job_description": "Each year, Protective conducts business with hundreds of third parties to support and sustain our business operations. The Associate Counsel works with internal relationship owners, third party representatives, and other stakeholders to ensure acceptable levels of risk and performance are achieved in the commercial contracts for products or services. Responsible for supporting commercial engagements including the following departments: Accounting, Marketing, Innovation, Actuarial, New Business, Operations, Vendor Management, Internal Audit, APD, Corporate Communication, Underwriting and Human Resources to ensure Protective achieves the desired outcomes throughout the contracting process. Responsibilities: Reviewing, drafting and negotiating legal terms in a broad range of commercial contracts, such as software licenses, statements of work, letter agreements, master service agreements, amendments, change orders, renewals, NDAs and service level agreements. Providing legal advice and counsel to businesses to ensure that commercial engagements accomplish business goals while mitigating risk exposure and in collaboration with internal subject matter experts e.g. Vendor Management, Information Security, Compliance and Enterprise Risk Management. Ensuring commercial contracts have proper legal protections for Protective, such as appropriate liability limitations, IT security, confidential information protection, transition assistance, regulatory compliance, indemnification, service level credits and liability limits. Providing legal advice and counsel to IT Security and Compliance in handling data security audit requests from distributors and vendors. Staying informed of regulatory and industry practices related to third party risk and performance management. Actively works with stakeholders to identify and implement ideas to improve processes, procedures, and technology. Qualifications: Juris Doctorate from accredited law school Three or more years of experience in corporate, banking or insurance legal practice Experience drafting and negotiating vendor agreements Strong interpersonal, collaboration and legal counseling skills. Advanced oral and written communication skills. Strong evidence of experience in working across organizational lines. Self-starter with the ability to work independently. Analytical/critical thinker with the ability to make decisions. Strong organizational skills. Strong document management skills, including experience with Microsoft applications. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13532697, "name": "Lead IT Data Architect", "location": "Work From Home", "locations": ["Work From Home"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "IT Architecture (System Design)", "t_update": 1664226482, "t_create": 1663951107, "ats_job_id": "94b092c1-dcbc-430a-9def-a89719fb66e9", "display_job_id": "94b092c1-dcbc-430a-9def-a89719fb66e9", "type": "ATS", "job_description": "The Lead IT Data Architect will work as part of the Enterprise Solution team under the direction of the Manager of Enterprise Solutions Architecture. The position will play a key role in the Enterprise Solutions department and across Protective. The Lead IT Data Architect will work with business groups and IT Leaders to develop and mature the enterprise data strategy, Master Data Management strategy, and incorporate governed and reference data management into the data strategy. This role will incorporate data security patterns and best practices into the enterprise data strategy. This role will be an active stakeholder in the Enterprise Data Governance Council. This position will collaborate with other Enterprise Information and Application Architects to develop standard access patterns to enterprise data, and design meta layer patterns able to support varied analytical, reporting and operational capabilities across the enterprise. This role will be a champion of the ESD data strategy across the enterprise. This position may work independently, but will be called upon to provide architectural direction to various ESD teams, mission critical work streams and Agile iterations. The role will be responsible for building and maintaining an Enterprise Data Services capability roadmap. This position will be responsible for researching industry trends related to enterprise data and incorporating best practices into the roadmap. This role will ensure the roadmap adheres to the strategic direction of the enterprise architecture. The ideal candidate for the Lead IT Data Architect has a technical background and has experience architecting and developing scalable and comprehensive enterprise solutions to extract data from source systems or models, transform data according to Business Rules and MDM, and load data into operational and presentation models. The candidate must have a strong understanding of both on-premise and MS Cloud Data Systems/Strategy, Service Oriented Architecture (SOA) and the application of Azure Cloud Data platforms to Big Data and processes. The role must have strong understanding of database methodology, data analysis and advanced SQL and their business intelligence application. The role is required to design appropriate solutions. The role will be required to provide mentoring to Enterprise Data Management (EDM) Architects as appropriate to increase knowledge sharing. The ideal candidate will have experience in establishing sound design and technical best practices. The role also influences others in IT through sharing of specialized business and technical knowledge. Primary Job Functions Develop Enterprise Data Strategies - helping to modernize existing systems Collaborate with Business areas and cross functional Enterprise Architects to fully understand business needs and provide strategic consultation and translate requirements into solution architecture and design roadmap. Actively participate in Data Governance Council Partner with developers, architects, other technical team members and database administrators to design and develop high performing data solutions and maintain consistent development functions. Architect Enterprise Cloud Data Access Patterns Consult with ESD teams as needed to provide architecture considerations on legacy solutions. Contribute to the development of a mature data stewardship process Work Experience, Education, Certification/Training Required Bachelor's degree or equivalent certifications / experience required 6 + years Data Warehouse, Data Analytics, Database Modeling experience required 5 + years of Business Intelligence application delivery required - Experience in Microsoft Business Intelligence stack (SSIS, SSAS, SSRS, SQL Server) a plus Experience with Microsoft Azure Platform - Emphasis on Power Platform, Azure Data Services (SQL Server, Data Lake, DataVerse, etc ) Azure Architecture Certification Preferred Experience working in an Agile environment preferred Experience in relational and dimensional data modeling required Experience in the Insurance industry and/or LOMA coursework preferred; FLMI certification a plus Experience working in a multi-tier data delivery environment required Knowledge, Skills and Abilities Required Ability to lead, influence and modify behaviors on a team comprised of IT and Business partners in support of data strategy Ability to work independently or as a part of team. Knowledge of Enterprise Data, Data Warehousing, Azure Cloud Data platforms Knowledge of structured data, such as entities, classes, hierarchies, relationships and metadata Knowledge of database management system (DBMS) including tables, joins and SQL querying Ability to combine data from multiple sources when needed for analysis Familiarity with and ability to document the use cases, business purposes and quality of the data Understanding of data quality concepts, best practices and tools, with strong experience with data analysis techniques Strong analytical and problem solving skills. Ability to quickly understand how various elements relate to one another, having an end to end perspective of decisions and anticipating issues/roadblocks. Performance-Based Compensation: This position is eligible for an annual incentive based on individual and Company performance. Note: Pursuant to Colorado law, Protective is providing the applicable salary range for Colorado residents. Protective's targeted salary range for this position is $110,000 to $150,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance as well as a 401k match and a pension plan. Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13523410, "name": "Senior Director \u2013 Customer Center", "location": "Covington, KY", "locations": ["Covington, KY"], "hot": 0, "department": "Customer Experience", "business_unit": "Customer Support/Operations Generalist", "t_update": 1663861255, "t_create": 1663861255, "ats_job_id": "d919e23f-75fb-4966-8191-3999a041e167", "display_job_id": "d919e23f-75fb-4966-8191-3999a041e167", "type": "ATS", "job_description": "The Senior Director, In Force Operations, is a Leader of Leaders role directly responsible for supporting Process Level Managers and teams. The Senior Director contributes to establishing the Customer Center Operations vision and goals that align to Protective's corporate strategic priorities. The Senior Director has responsibility for multiple related teams focused on delivery of customer experience to support organizational growth and scale objectives. The Senior Director position reports directly to the VP In Force Operations within the Customer Center. The Senior Director has multiple objectives: 1) Build a flexible, engaged workforce at leadership and frontline levels to optimize consistent delivery of the customer experience with complex, compliance-heavy products and processes; (2) Execution of Customer Experience at scale to meet financial goals including unit cost, persistency, and revenue from referred customers; and 3) Continuously improve the customer experience to meet the dynamic expectations of customers and distribution partners through successful delivery of people and technical capabilities. More specifically, the duties of the position are to: Build a strong, flexible and engaged workforce that aligns with customer/partner expectations and financial targets Implement and deliver processes and capabilities that will ensure continued customer and distribution partner engagement Partner with other leaders in Customer Experience to identify, prioritize and optimize new capabilities, programs and other enablers of the customer experience Communicate regularly with senior management on customer expectations and issues Collaborate with members of cross functional teams to develop solutions to difficult problems Constantly absorb and process voice of customer, both directly and through voice of employee, to ensure alignment Encourage an inclusive team atmosphere, promoting professional growth and training, as well as giving guidance and direction; coach, mentor and develop operational leaders to create range and succession Anticipate evolving regulatory and compliance expectations while managing existing requirements Adhere to all variable product processing rules Explore benefits of increasing use of variable cost components including automation and sourcing Drive adoption of self-service and other targeted capabilities across the customer base Collaborate with all other operations areas including Contact Center Operations for a seamless end-to-end customer experience Perform other duties as assigned Qualifications: 7+ years of customer operations management experience Expertise with experience tools such as workflow, CRM, digital interfaces, and omnichannel capabilities Proficient expertise building teams and leadership competency Experience with sourcing strategies and models Strong knowledge of IT standards and best practices ideal Experience with project management principles and agile models Experience collaborating effectively with key stakeholders to make decisions related to customer experience delivery Knowledge of life and annuity insurance products Demonstrated understanding of compliance and regulatory requirements Needed skills and attributes Strategic planning to align priorities and deliverables to the most important outcomes Passion for talent development and coaching to accelerate learning and amplify impact Strong communication skills including within a virtual team environment Experience with data analysis to drive insights and action Strong negotiation, collaboration, team facilitation, and influencing skills Identification and resolution of complex multi-dimensional business problems Sets priorities and allocates resources to achieve targeted outcomes Curious: Capable of making others think deeply on a subject Innovative: Consistently introduces new ideas and demonstrates original thinking Leadership: Self-leader who creates a sense of belonging and invests in performance and potential Customer-centric: Seeks to understand experiences from a customer perspective Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13523411, "name": "Senior Director \u2013 Customer Center", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Customer Support/Operations Generalist", "t_update": 1663861204, "t_create": 1663861204, "ats_job_id": "442c9203-c8b5-4fa5-92e5-13db47eafe38", "display_job_id": "442c9203-c8b5-4fa5-92e5-13db47eafe38", "type": "ATS", "job_description": "The Senior Director, In Force Operations, is a Leader of Leaders role directly responsible for supporting Process Level Managers and teams. The Senior Director contributes to establishing the Customer Center Operations vision and goals that align to Protective's corporate strategic priorities. The Senior Director has responsibility for multiple related teams focused on delivery of customer experience to support organizational growth and scale objectives. The Senior Director position reports directly to the VP In Force Operations within the Customer Center. The Senior Director has multiple objectives: 1) Build a flexible, engaged workforce at leadership and frontline levels to optimize consistent delivery of the customer experience with complex, compliance-heavy products and processes; (2) Execution of Customer Experience at scale to meet financial goals including unit cost, persistency, and revenue from referred customers; and 3) Continuously improve the customer experience to meet the dynamic expectations of customers and distribution partners through successful delivery of people and technical capabilities. More specifically, the duties of the position are to: Build a strong, flexible and engaged workforce that aligns with customer/partner expectations and financial targets Implement and deliver processes and capabilities that will ensure continued customer and distribution partner engagement Partner with other leaders in Customer Experience to identify, prioritize and optimize new capabilities, programs and other enablers of the customer experience Communicate regularly with senior management on customer expectations and issues Collaborate with members of cross functional teams to develop solutions to difficult problems Constantly absorb and process voice of customer, both directly and through voice of employee, to ensure alignment Encourage an inclusive team atmosphere, promoting professional growth and training, as well as giving guidance and direction; coach, mentor and develop operational leaders to create range and succession Anticipate evolving regulatory and compliance expectations while managing existing requirements Adhere to all variable product processing rules Explore benefits of increasing use of variable cost components including automation and sourcing Drive adoption of self-service and other targeted capabilities across the customer base Collaborate with all other operations areas including Contact Center Operations for a seamless end-to-end customer experience Perform other duties as assigned Qualifications: 7+ years of customer operations management experience Expertise with experience tools such as workflow, CRM, digital interfaces, and omnichannel capabilities Proficient expertise building teams and leadership competency Experience with sourcing strategies and models Strong knowledge of IT standards and best practices ideal Experience with project management principles and agile models Experience collaborating effectively with key stakeholders to make decisions related to customer experience delivery Knowledge of life and annuity insurance products Demonstrated understanding of compliance and regulatory requirements Needed skills and attributes Strategic planning to align priorities and deliverables to the most important outcomes Passion for talent development and coaching to accelerate learning and amplify impact Strong communication skills including within a virtual team environment Experience with data analysis to drive insights and action Strong negotiation, collaboration, team facilitation, and influencing skills Identification and resolution of complex multi-dimensional business problems Sets priorities and allocates resources to achieve targeted outcomes Curious: Capable of making others think deeply on a subject Innovative: Consistently introduces new ideas and demonstrates original thinking Leadership: Self-leader who creates a sense of belonging and invests in performance and potential Customer-centric: Seeks to understand experiences from a customer perspective Employee Benefits: Diversity and Inclusion:", "stars": 0.0, "medallionProgram": null}, {"id": 13498364, "name": "CSA IV", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Customer Support/Operations Generalist", "t_update": 1663776412, "t_create": 1663776412, "ats_job_id": "fcfd1587-cffd-4929-a494-214e0e5eb7eb", "display_job_id": "fcfd1587-cffd-4929-a494-214e0e5eb7eb", "type": "ATS", "job_description": "The Sr Specialist operates on the Annuity Research Team within the In Force Operations department. The In Force Ops department is dedicated to protecting more people with a simplified experience for employees, customers, and partners. As a member of the Annuity Research Team, the Sr Specialist will be utilized in the day-to-day processing of requests for valuable internal & external customers. The Sr. Specialist will solve for escalated situations or complex processes based on years of in-depth knowledge of the financial service industry, specifically annuities (both fixed and variable). Responsibilities: Reviewing, analyzing, and answering requests from both internal and external customers such as Policyholders, Agents, Brokers, Attorneys, Third Party Administrators, etc. In depth research on all lines of business. A thorough understanding of the products serviced is a must to perform the needed research. Must be also be able to provide clear, concise explanation of the product's intricacies to customers to give insight surrounding circumstances with their contracts. These include, but are not limited to: interest rates, taxations, contract features, provisions, and difficult service problems that result in escalations, providing history of processing on contract for legal matters, and mitigating issues. Process and complete all types of typical policyholder service requests within strict time frames. Research and resolve difficult service problems. Utilize and quickly become proficient with processing on the annuity administration systems. Perform other functions or special projects as assigned Qualifications: Requires minimum of 4-5 years' work experience in a Customer Service-related position with experience in utilizing Research & Analytical Skills. Preferably in insurance or financial services industry. High School Diploma or equivalent required. College Degree a plus. Significant understanding of annuities, both fixed and variable products. Understanding of internal annuity systems including, but not limited to: ADMI, wmA, TLS, AppXtender, CMOD, Corporate Retention, FSCD Ability to read, understand, interpret, and apply contract language. Must be self-motivated, able to work independently and willing to self-teach and take responsibility for ongoing professional development. Ability to learn quickly with or without the benefit of written procedures. Strong analytical and detail-oriented aptitude; accuracy is required. Strong oral and written communication skills used to negotiate solutions with customers of varying temperaments. Problem solving skills with special attention to details Accepts accountability for areas of responsibility. Able to manage time effectively, set priorities and meet deadlines under tight time constraints. Good goal setting, organization and planning skills; ability to thrive in an flexible environment. Ability to make decisions, negotiate solutions and use independent initiative to resolve complex accounting or service issues, under constant pressure of deadlines, interruptions, and priority changes. Must be able to analyze complex requests and use independent decisioning skills to formulate possible solutions. Able to research, interpret and process using other company records and foreign systems. Need the ability to read/understand records from the former insurance company's administrative system while conducting research. Need to understand other life policy administrative systems that are used to process work in IA that are not owned by Protective (\u2018foreign systems\u201d). Demonstrates strong judgment and leadership skills. Ability to plan, schedule and execute multiple concurrent activities. Interact effectively and develop relationships with all levels of employees. Must thrive in a fast pace and changing environment, working well under pressure and time restraints. 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