Careers at Protective

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This includes, but is not limited to: Answering inbound telephone calls and emails from clients, agents and home office employees Maintaining accurate documentation of activity for each file Communicating with New Business Teams, Marketing, TeleLife, General Agencies, Agents and other Resource Center members regarding current status, problems/processes. Document reporting of underwriting-specific information and handle miscellaneous requests from other departments as needed or assigned by management Associate degree or equivalent customer service experience Previous customer service experience in a Call Center environment is highly desired Excellent telephone, verbal, and written communication skills Knowledge of Life insurance industry a plus Ability to effectively and efficiently navigate through multiple programs and screens while assisting callers and providing accurate policy information Strong client focused mindset Ability to balance speed and accuracy Strong problem solving and decision-making skills Ability to work well in a team environment that is focused on accountability and reliability High aptitude for learning and growing within the Resource Center Proficiency in a Windows based environment (Office 365 & Microsoft Teams)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16470465, "name": "Contracting Specialist- Birmingham (HYBRID)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Customer Support/Operations Generalist", "t_update": 1686069391, "t_create": 1686069391, "ats_job_id": "a265fe36-432a-4024-9e8d-07da38898aeb", "display_job_id": "a265fe36-432a-4024-9e8d-07da38898aeb", "type": "ATS", "id_locale": "2984476443403109352-en", "job_description": "Processes Appointments and State License Update Agent State and Product Training Manage the customers needs by processing faxes, email and answering phone calls Processes Contract changes Error resolution Other jobs duties as assigned Working knowledge of Microsoft Office programs. Experience with Window based PC applications. High School Diploma Previous Customer Service Experience a plus Knowledge of Agent Contracting/ State & Product Training Working knowledge of the Dream administrative system Ability to work independently while working within a  team environment Ability to prioritize assignments Problem-solving and decision-making skills Good organizational skills Excellent oral and written skills, ability to explain complex concepts to a variety of audiences", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16441410, "name": "Sr. Customer Specialist (Retirement)", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Customer Experience", "business_unit": "Contact Center", "t_update": 1685726982, "t_create": 1685726982, "ats_job_id": "820a3c10-22bc-4d34-8aa5-e86b82bf4015", "display_job_id": "VarProdReq-1620", "type": "ATS", "id_locale": "VarProdReq-1620-en", "job_description": "Retirement Customer Support Specialists communicate with financial professionals and customers primarily through phone and email providing a high-quality customer experience by projecting a professional and positive attitude. Our Specialists utilize a variety of software tools to navigate contract information, research and review products, and communicate effective solutions in a fast-paced, team-oriented environment. Retirement Customer Support Specialists are responsible for accurately documenting and resolving requests for account information and updates. This individual understands the digital customer experience and educates customers about easier and more efficient ways they can resolve future requests. Responsible for accurately and efficiently taking and processing allocation change instructions within our variable products. Consistently meets or exceeds established individual and team metric goals. 1+ years customer service required; contact center experience preferred High school diploma/equivalent required; an associate or bachelor's degree preferred Financial Services experience (including Life Insurance, Annuities, Banking, Group Retirement, etc.) strongly preferred Proficiency in a Windows based environment (Office 365 & Microsoft Teams) required Strong client focused and managed-money mindset required HOURS: Must be flexible between 7:00a-6:30p CST Monday - Friday. Actual shift times once in production are based on business needs and may vary between 7:00a-6:30p CST. This position requires that you attend the training as scheduled; training for this position is expected to start from July 17th, and will be from 8:00a-4:30p CST. This is position will start Hybrid after Training (in office 3 days a week and Work from Home 2 days) but can lead to Work from Home Full-Time. Decision-Making & Problem-Solving skills - Able to intake information from multiple sources to evaluate problems and potential solutions. Understands how to use resources and job aids to follow documented procedures and processes. Has an awareness of financial risks when making processing decisions. Ability to mitigate fraud risks when preforming account verification. Communication skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong emotional intelligence and organizational skills as well as the ability to tailor communication style to match the caller. High Aptitude for Learning - Embraces change and will take on the challenge of learning new information, systems, products, and procedures. Enjoys learning and seeks out training to further develop knowledge and understanding. Dependability - Meets attendance and punctuality requirements.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16441411, "name": "Sr. Customer Specialist (Retirement)", "location": "Covington, KY", "locations": ["Covington, KY"], "hot": 0, "department": "Customer Experience", "business_unit": "Contact Center", "t_update": 1685726756, "t_create": 1685726756, "ats_job_id": "5c83601b-06bd-4491-bb11-b0bc0e8823b8", "display_job_id": "VarProdReq-1620", "type": "ATS", "id_locale": "VarProdReq-1620-en", "job_description": "Retirement Customer Support Specialists communicate with financial professionals and customers primarily through phone and email providing a high-quality customer experience by projecting a professional and positive attitude. Our Specialists utilize a variety of software tools to navigate contract information, research and review products, and communicate effective solutions in a fast-paced, team-oriented environment. Retirement Customer Support Specialists are responsible for accurately documenting and resolving requests for account information and updates. This individual understands the digital customer experience and educates customers about easier and more efficient ways they can resolve future requests. Responsible for accurately and efficiently taking and processing allocation change instructions within our variable products. Consistently meets or exceeds established individual and team metric goals. 1+ years customer service required; contact center experience preferred High school diploma/equivalent required; an associate or bachelor's degree preferred Financial Services experience (including Life Insurance, Annuities, Banking, Group Retirement, etc.) strongly preferred Proficiency in a Windows based environment (Office 365 & Microsoft Teams) required Strong client focused and managed-money mindset required HOURS: Must be flexible between 7:00a-6:30p CST Monday - Friday. Actual shift times once in production are based on business needs and may vary between 7:00a-6:30p CST. This position requires that you attend the training as scheduled; training for this position is expected to start from July 17th, and will be from 8:00a-4:30p CST. This is position will start Hybrid after Training (in office 3 days a week and Work from Home 2 days) but can lead to Work from Home Full-Time. Decision-Making & Problem-Solving skills - Able to intake information from multiple sources to evaluate problems and potential solutions. Understands how to use resources and job aids to follow documented procedures and processes. Has an awareness of financial risks when making processing decisions. Ability to mitigate fraud risks when preforming account verification. Communication skills - Listens attentively and actively, asks clarifying questions and manages distractions and interruptions. Proficient spelling, punctuation, and grammar. Strong emotional intelligence and organizational skills as well as the ability to tailor communication style to match the caller. High Aptitude for Learning - Embraces change and will take on the challenge of learning new information, systems, products, and procedures. Enjoys learning and seeks out training to further develop knowledge and understanding. Dependability - Meets attendance and punctuality requirements.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16433292, "name": "Business Systems Analyst", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "Business Systems", "t_update": 1685650903, "t_create": 1685650903, "ats_job_id": "edaa6b23-fe66-401f-acf7-0dfbd3848f21", "display_job_id": "PLCReq-2344", "type": "ATS", "id_locale": "PLCReq-2344-en", "job_description": "The Business Systems Analyst will be responsible for job functions including but not limited to the following: Onboarding various operational areas on new tools to allow for productivity analysis Gather, review, and analyze business data, including KPIs, and other key metrics using data analytics tools Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions Provide performance feedback and recommendations to change processes and behaviors with leadership regarding metrics Generate and provide reports that drive understanding of value and how the consumer plans to use the data Helps with integration and implementation new technologies Resourcefulness and ability to devise creative solutions to problems Use data modelling techniques to identify ways in which an organization can operate more effectively Thrive as a team player in a fast paced, change oriented environment Other duties as required by manager Bachelor's degree required Previous experience in productivity reporting and analysis a plus Previous experience with Data Mining or Process Mining tools (SKAN.AI is a plus) Strong analytical skills, being data curious, and attention to detail required Ability to story tell trends and connect dots through analysis by department and cross-departmental. Proficient in Microsoft Office tools, specifically Excel Experience with data visualization tools (PowerBI or Tableau) Prior experience in an Agile environment is a plus Strong communication and presentation skills required, both written and verbal", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16423970, "name": "Insurance Case Management Specialist", "location": "Work From Home", "locations": ["Work From Home"], "hot": 0, "department": "Customer Experience", "business_unit": "Case Management", "t_update": 1685574232, "t_create": 1685574232, "ats_job_id": "d4110a38-77c8-464c-85b2-6379bfb49664", "display_job_id": "VarProdReq-1614", "type": "ATS", "id_locale": "VarProdReq-1614-en", "job_description": "Performing initial and ongoing review of each application submitted for the customers assigned, through the new business process. Managing customer relationships by providing timely response to inquiries, concerns, & requests via email and phone. Supporting team initiatives & providing back up support for team members during peak influx times and periods of PTO. This position also works very closely with underwriters, vendors, and customers on aging cases to ensure completion within time standards. High school diploma or equivalent required 3+ years life insurance experience, as a Case Manager or similar role, required. New Business insurance experience preferred. Must have excellent verbal and written communication, customer service, problem solving skills, and able to work well within a team. Must have the ability to meet the needs of a diverse customer group and deal with difficult customers. Must have strong analytical and critical thinking abilities. Must have good listening skills and learning to listen to the customer to determine and learn basic probing questions to ask, using a logical and problem solving mindset. Must adapt easily to a quick changing environment. Assumes ownership of individual and team caseloads and service standards throughout completion of the application process while providing detailed and consistent communication to the customer. Maintaining quality at or above the team standard. Thorough knowledge of all systems utilized to perform the required duties.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16423145, "name": "Senior Analyst, Data Governance & Products", "location": "Work From Home", "locations": ["Work From Home"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "IT Architecture (System Design)", "t_update": 1685565431, "t_create": 1685565431, "ats_job_id": "616937cb-b8fa-4645-8247-5c87995267ef", "display_job_id": "616937cb-b8fa-4645-8247-5c87995267ef", "type": "ATS", "id_locale": "5815513594271466650-en", "job_description": "Develops trusted relationships across business and information technology teams to establish data owners/data stewards to maintain data assets. Partners with business management, data science and reporting analyst teams to align data quality prioritization with opportunities to provide business value. Leads the Data Governance Forum consisting of cross functional representation across the business and IT to drive standardization in our data terminology to improve data quality and usability. Develops, implements, and maintains programs to expand and maintain our business glossary, data dictionary, and data catalog capabilities. Develops, implements, and maintains user experience strategies such that our data stewardship capabilities provide the greatest value and ease of use to our key stakeholders. Manages demand management processes to understand data product needs and prioritize to align with enterprise strategy. Partners with business stakeholders and data stewards to understand data product requirements. Partners with data engineering, data governance, data architecture, and other technical stakeholders to understand data project feasibility and inform accountability for project roles. Accountable for data product lifecycle including tracking success of data products during implementation, maintenance after go-live, and eventual product retirement. Accountable for ensuring specific policies/requirements that should be a part of any data project are completed, e.g., data quality, business glossary, data classification. Associate, Bachelor's Degree, or equivalent work experience required. 6+ years of work experience in positions leading cross-functional teams, delivering executive communication (written and verbal), executing business process improvement initiatives, and understanding data's relationship to business and information technology processes. Previous positions that would provide the requisite experience for this position could include but are not limited to the following: data governance, IT audit, data analytics and reporting, business process improvement, financial reporting, or system implementation positions. Ability to articulate technical concepts to non-technical audiences required Ability to articulate business drivers to technical audiences required Strong communication and presentation skills required Ability to lead, influence and modify behaviors on a team comprised of IT and business partners in support of improving data quality required Communication and conflict resolution skills to reconcile different points of view and requirements during cross-team and cross-organization efforts required Strong interpersonal skills to coach and manage employees and build collaborative relationships with peers required Six Sigma or business process improvement experience a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16422920, "name": "Senior Analyst, Data Governance & Products", "location": "Birmingham, AL", "locations": ["Birmingham, AL"], "hot": 0, "department": "Information Technology (IT)", "business_unit": "IT Architecture (System Design)", "t_update": 1685561926, "t_create": 1685561926, "ats_job_id": "16e58f78-cb74-43ec-8e61-d33171f79cda", "display_job_id": "16e58f78-cb74-43ec-8e61-d33171f79cda", "type": "ATS", "id_locale": "6545751590912190648-en", "job_description": "Develops trusted relationships across business and information technology teams to establish data owners/data stewards to maintain data assets. Partners with business management, data science and reporting analyst teams to align data quality prioritization with opportunities to provide business value. Leads the Data Governance Forum consisting of cross functional representation across the business and IT to drive standardization in our data terminology to improve data quality and usability. Develops, implements, and maintains programs to expand and maintain our business glossary, data dictionary, and data catalog capabilities. Develops, implements, and maintains user experience strategies such that our data stewardship capabilities provide the greatest value and ease of use to our key stakeholders. Manages demand management processes to understand data product needs and prioritize to align with enterprise strategy. Partners with business stakeholders and data stewards to understand data product requirements. Partners with data engineering, data governance, data architecture, and other technical stakeholders to understand data project feasibility and inform accountability for project roles. Accountable for data product lifecycle including tracking success of data products during implementation, maintenance after go-live, and eventual product retirement. Accountable for ensuring specific policies/requirements that should be a part of any data project are completed, e.g., data quality, business glossary, data classification. Associate, Bachelor's Degree, or equivalent work experience required. 6+ years of work experience in positions leading cross-functional teams, delivering executive communication (written and verbal), executing business process improvement initiatives, and understanding data's relationship to business and information technology processes. Previous positions that would provide the requisite experience for this position could include but are not limited to the following: data governance, IT audit, data analytics and reporting, business process improvement, financial reporting, or system implementation positions. Ability to articulate technical concepts to non-technical audiences required Ability to articulate business drivers to technical audiences required Strong communication and presentation skills required Ability to lead, influence and modify behaviors on a team comprised of IT and business partners in support of improving data quality required Communication and conflict resolution skills to reconcile different points of view and requirements during cross-team and cross-organization efforts required Strong interpersonal skills to coach and manage employees and build collaborative relationships with peers required Six Sigma or business process improvement experience a plus", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": null}, {"id": 16412245, "name": "Director, Marketing Research", "location": "Covington, KY", "locations": ["Covington, KY"], "hot": 0, "department": "Marketing", "business_unit": "Market Research", "t_update": 1685714057, "t_create": 1685475329, "ats_job_id": "2ba74d4c-234b-4a32-9db3-90dbd5454dd7", "display_job_id": "PLCReq-2289", "type": "ATS", "id_locale": "PLCReq-2289-en", "job_description": "Lead, develop and motivate a high-performing team of researchers and product analysts to achieve business objectives and promote knowledge transfer Manage marketing research budget, timelines, and resources, as well as appropriately steward internal client budgets to maximize research opportunity, ensure efficiency and impact. Ensure compliance with all relevant regulatory bodies, including data privacy and security regulations. Translate business needs into research programs that drive profitability and performance for the organization. Expand research capabilities and explore research as an avenue for driving preference and awareness. Foster knowledge exchange between researchers and business leaders by presenting and  translating data into easily understandable insights to promote innovation and best practices. Collaborate with cross-functional teams to ensure alignment and integration of research initiatives with business strategies. Engage a broad range of internal and external stakeholders to gather insights and feedback on research findings and recommendations. Develop and maintain relationships with external research partners and vendors. The successful candidate will possess: Expertise in designing and executing primary research (quantitative and qualitative) 10+ years of hands-on experience as a research professional, including experience managing research teams Experience assessing methodological options and recommending research approaches that answer key business questions in a quick and cost-effective manner The ability to multitask and deliver multiple simultaneous projects on time with high quality Strong leadership skills with the ability to work collaboratively across teams, inspire team members and manage senior leadership stakeholders to quickly and accurately complete deliverables A consultative mind-set that drives all projects to impactful business decisions and action taking Bachelors in research or related field, masters preferred Preference will be given to candidates with relevant financial services experience 10+ years in research and analytics, with experience in a leadership role. Bachelor's degree or higher, preferably in related field, such as statistics, economics, or business administration; advanced degree preferred. Proven track record of developing and executing research strategies that drive business results. Strong understanding of regulatory requirements and data privacy and security regulations. Ability to collaborate cross functionally to bring business strategies and initiatives to fruition. Ability to synthesize information to develop understanding of key insights. Proactive, resourceful, and demonstrates a high level of initiative. 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